Customer Experience Solutions
Elevate your business with GenAI and agentic AI customer experience solutions.
Connect with a CX Lead
At Hexaware, we help organizations move beyond the AI hype to achieve real business value. Our approach combines the power of generative AI and agentic AI in customer experience (CX) solutions to deliver adaptive, personalized, and autonomous experiences while empowering your teams and modernizing operations. We enable brands to meet rising customer expectations, drive cost efficiency, and increase revenue, all backed by our outcome-based delivery model. Whether you're building a next-gen contact center, reimagining digital interactions, or unlocking insights from data, Hexaware helps you simplify AI and amplify CX every step of the way.
Turn to Hexaware Customer Experience Solutions to:
Leverage the combined power of generative AI and agentic AI in customer experience to transform every interaction. From understanding customer intent to autonomous decision-making, our solutions create context-aware, emotionally intelligent experiences across every channel, every time.
Drive loyalty and satisfaction by delivering hyper-personalized experiences tailored to customer preferences, behaviors, and intents. Our AI solutions dynamically adapt in real time, ensuring instant responses and precise resolutions on the first interaction across diverse customer segments.
Go beyond contact center transformation. Our GenAI-powered analytics help uncover customer sentiment, intent, and friction points, fueling improvements in products, services, content, and operations across the business.
Combine industry-specific insights with the latest technology to solve real-world business challenges. With deep expertise across banking, insurance, healthcare, travel, and retail, and certified capabilities across digital customer experience platforms, cloud hyperscalers, and AI, we deliver solutions that align with your workflows, compliance needs, and customer expectations from day one.
Turn to Hexaware Customer Experience Solutions to:
Our Customer Experience Capabilities
Shape your transformation journey with our customer satisfaction assessment framework and CX maturity model. We deliver actionable insights through journey mapping, platform evaluation, AI-readiness assessment, integration planning, and ROI modeling, laying a strong customer experience management foundation for scalable, outcome-led initiatives.
Automate high-volume interactions across voice, chat, and email with GenAI and agentic AI-powered conversational agents. Our AI agents deliver human-like, always-available support, enable seamless self-service, reduce call volumes, and adapt in real time for improved containment and faster resolution.
Enhance agent performance with real-time transcription, translation, guidance, and sentiment detection. Our GenAI-powered assistants support agents during live interactions, improving empathy, speeding up response times, and increasing first-time-right resolution, all while reducing cognitive load.
Accelerate performance with AI-led improvements to training, quality, and knowledge management. From automated knowledge base generation and smart training assistants to speech and text analytics, we help you reduce ramp-up time, ensure compliance, and enable continuous, data-driven improvement.
Tools, Accelerators, and Operational Strategies
Agent Assist and Analytics Tools
Hexaware leverages data analytics tools for predicting customer needs, offering agents personalized recommendations, and refining omnichannel strategies. Our use of speech recognition technology ensures top-notch sentiment analysis, compliance monitoring, and agent training.
Omnichannel Automation with GenAI
Hexaware integrates AI-driven chatbots and IVR systems into our cloud-based contact center solutions. Our genAI toolkit enhances automated conversations, providing human-like experiences, increasing self-service capabilities, and improving predictive analytics for optimal routing.
GenAI-powered Contact Centers
Harnessing genAI, we empower agents with real-time translation and automated assistance, enhancing empathy and personalization. Our gen AI-powered operations streamline training, broaden hiring markets, and accelerate content development for continuous improvement.
Case Studies
Insights
December 15, 2023
Transforming Retail Call Centers with Empathy: Enhancing Customer Experience and Driving Sales
Whitepaper
December 6, 2021
Webinar: Customer Experience Toolkit for Boosting Satisfaction and Creating Brand Ambassadors
Webinar
Customer Experience Team Leaders
Mukul Hingne
Customer Experience Leader
Roger Arias
Customer Experience Expert
Reena Novero
Customer Experience Expert
Edward Maughan
Customer Experience Expert
Additional Areas Of Focus In Business Process Services
Content and Marketing Ops
Maximize content and marketing ROI with our scalable solutions that leverage gen AI to streamline content operations, boost efficiency, and control your marketing strategy.
Global Business Services (GBS) 2.0
Our global business services (GBS) 2.0 solutions provide expert advisory, efficient delivery, and 360-degree transformation spanning data, processes, digital, analytics, and UX/CX.
Intelligent Process Automation
Hexaware's intelligent process automation services, powered by Tensai® for Operations, boost efficiency, cut costs, and drive growth with tailored solutions.
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