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Revolutionize Your Business with Intelligent Automation
Intelligent Process Automation Services
Turn fragmented workflows into streamlined operations with intelligent automation powered by Tensai® for Ops.
Turn fragmented workflows into streamlined operations with intelligent automation powered by Tensai® for Ops.
A leader in intelligent process automation, Hexaware uses its AI-powered, industry-recognized Tensai® for Operations platform to scale automation programs across complex, high‑volume workflows.
How Intelligent Automation and AI Accelerate Business Workflows
Intelligent process automation services bring AI, ML, and automation together to execute business workflows at scale. Hexaware applies a structured approach using our proprietary Tensai® for Operations platform, helping organizations with automation assessment, CoE and factory models, solution deployment, bot management, and continuous optimization.
Are you grappling with an excessive volume of contracts from across the globe, causing delays in customer onboarding? Hexaware’s intelligent automation services, powered by Tensai®, revolutionize your contract management and client onboarding processes, ensuring a super-fast experience through machine learning (ML), robotic process automation (RPA), and cognitive optical character recognition (OCR).
Is your company struggling with fragmented departmental automation efforts, resulting in duplicated investments and failed initiatives? Hexaware’s Center of Excellence (CoE) expertise provides a strategic solution. We help you establish a centralized team to oversee all intelligent automation initiatives, creating a factory model where bots are systematically evaluated, automated, approved, and governed. This drive automation projects towards your organization’s common automation goals.
Unsure about your automation practices’ effectiveness? Hexaware, leveraging Tensai® for Operations, benchmarks against industry best practices, assesses automation pace, aligns methods with peers, and offers tailored recommendations. Tensai® for Operations initializes, scales, and reduces costs while analyzing automation maturity.
Expert guidance, strategic roadmaps, and tailored strategies to assist clients in mitigating risks, optimizing operations, and making informed decisions. Our advisory services encompass:
• Intelligent automation assessment and consulting
• Proof of concept development
• Center of excellence establishment
• Automation maturity analysis
Built on the Tensai® framework, Hexaware provides bot management and support services that keep automations efficient, current, and aligned to evolving business needs—enhancing user and customer experiences. These intelligent automation services include:
• Bot management and support for clients
• Operational and transactional analytics provision
By utilizing our Tensai® for Operations platform, Hexaware identifies high‑value automation opportunities and scales tailored solutions from design to enterprise deployment and continuous optimization. Our implementation services include:
• Intelligent automation implementation
• License procurement and deployment
• Staff augmentation services
Hexaware leverages AI/ML platforms such as DataRobot, Enate, Alteryx, HyperScience, and Indico Data to embed intelligence into automation solutions—enabling machine‑learning–driven decisions, cognitive capabilities, and measurable gains in efficiency.
Hexaware uses platforms such as Automation Anywhere, UiPath, Blue Prism, WorkFusion, Power Automate, Pega, and OpenBots to design, build, and deploy intelligent automation solutions that streamline operations and improve enterprise efficiency.
By leveraging helpdesk solutions such as ServiceNow, Freshworks, and Zendesk, and partnerships with intelligent process automation companies, we ensure improved IT service management, swift issue resolution, and enhanced user experiences.
Hexaware employs OCR tools such as ABBYY, Ephesoft, and Kofax to extract data from unstructured documents—digitizing information, reducing manual effort, and improving accuracy across business processes.
Independent recognition of our expertise in scaling intelligent automation across enterprise operations.
AI-native Contact Centers
Transform contact centers with Hexaware’s Agentverse™ for CX. Leverage AI agents to deliver autonomous, scalable support, cut costs, expedite resolutions, and elevate experiences.
Content and Marketing Ops
Maximize content and marketing ROI with our scalable solutions that leverage gen AI to streamline content operations, boost efficiency, and control your marketing strategy.
Customer Experience
Simplify AI and amplify CX. Harness the power of GenAI and agentic AI for adaptive, personalized, and autonomous experiences while empowering teams and modernizing ops.
Global Business Services (GBS)
Our global business services (GBS) solutions provide expert advisory, efficient delivery, and 360-degree transformation spanning data, processes, digital, analytics, and UX/CX.
Intelligent process automation (IPA) reduces manual effort by automating repetitive, rule-based tasks such as invoice processing, claims adjudication, and inquiry routing. By combining RPA with AI/ML, IPA handles structured and unstructured data, enabling faster execution and freeing employees to focus on strategic, judgment-intensive work.
Enterprises use RPA for deterministic tasks and AI for handling unstructured data, contextual decision-making, and learning from outcomes. Together, they enable end-to-end automation of complex workflows, such as cash application processes, by integrating tools like NLP, cognitive OCR, and advanced analytics.
Organizations scale IPA by adopting a centralized governance model, leveraging reusable automation frameworks, and integrating AI/ML platforms like DataRobot and Alteryx. This ensures consistent deployment across functions while adapting to evolving business needs, enabling enterprise-wide transformation.
Yes, intelligent process automation can integrate with legacy systems without requiring full modernization. RPA interacts with user interfaces, while APIs and integration layers extend capabilities where available. This allows enterprises to automate workflows that span multiple generations of systems, maintaining continuity while progressively improving process efficiency and reducing reliance on manual bridging work.
Enterprises measure ROI by tracking metrics such as cost savings, reduced process cycle times, and error rates. Sustaining ROI requires continuous monitoring, updating automation solutions to align with business changes, and leveraging AI to adapt workflows dynamically for long-term efficiency.
Enterprises should evaluate providers based on their ability to deliver end-to-end automation, integrate AI/ML capabilities, and handle unstructured data. Hexaware stands out with its expertise in combining RPA, AI, and cognitive tools to deliver scalable, tailored solutions that align with business goals and ensure measurable outcomes.
Revolutionize Your Business with Intelligent Automation