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Build High-performing Global Capability Centers.
Global Capability Centers (GCCs)
Build and scale high-impact GCCs with AI-led models that speed up execution, cut costs, and unlock global talent.
Build and scale high-impact GCCs with AI-led models that speed up execution, cut costs, and unlock global talent.
As a global capability centers enablement partner, backed by experience in building and scaling 30+ GCCs, Hexaware leverages AI-led GCC solutions to design, build, and operate GCCs across industries.
How Enterprise Leaders Establish and Optimize High-performing GCCs
Global capability centers bring together strategy, setup, and operations in a unified model to build and scale global delivery. Hexaware helps organizations establish, scale, and optimize these centers through GCC consulting, operating model design, and an AI-led approach spanning talent, governance, infrastructure, and transformation across the entire lifecycle.
(*Source: ISG Market Lens 2025 Global Capability Center Study)
90% Considering Expansion
Scope of services to be handled by organizations' offshore delivery centers over the next two years.*
23% BOT
Proportion of GCCs initially launched through an outsourced build, operate, transfer (BOT) model.*
13–14.4% Cost Savings
Average improvement by moving operations to an offshore delivery model.*[
Engage on your terms. Our flexible approaches let you move fast, manage risk, and retain control as you build and evolve your GCC with confidence.
BOT (Build-Operate-Transfer)
Build and operate your GCC with minimal risk. Transition seamlessly to full ownership and drive transformation for sustainable outcomes and long-term scalability.
Managed GCC
Achieve operational excellence with fully managed GCC services. Benefit from predictable costs, clear accountability, and a strong focus on outcomes and delivery.
GCC as a Service
Select individual capabilities à la carte and plug them into your existing operations. Get expert support exactly where you need it, without committing to a full-scale program.
Carveouts
Partner on high-impact initiatives with a shared-risk model. Align objectives to maximize innovation, drive mutual success, and share the rewards.
Client Impact Series: GCC 2.0—AI-driven, Value-focused, Future-ready
Unlock the next wave of value with GCC 2.0. Discover how AI-powered, agile global capability centers deliver rapid cost savings, seamless scaling, and strategic transformation. See how leading enterprises are turning support centers into engines of innovation and competitive advantage.
Align operations with a roadmap tailored to your business goals. Our expert guidance unifies stakeholders, processes, and execution strategies to improve efficiency, accelerate decision-making, and deliver measurable outcomes. By creating a scalable and future-ready operating model, we help your GCC achieve long-term resilience, stronger performance, and sustainable business growth.
Drive operational excellence by reducing redundancies, eliminating errors, and streamlining workflows. Through automation-led methodologies, standardized processes, and optimized resource allocation, we help minimize bottlenecks and improve productivity. The result is a lean, scalable, and cost-efficient operating structure that supports long-term business value and operational agility.
Build and scale high-performing teams with access to global talent, employer-of-record services, and strategic workforce planning. We help your GCC adapt quickly to changing market demands while maintaining operational agility and business continuity. With the right talent strategy in place, you can accelerate growth, strengthen capabilities, and support long-term expansion.
Navigate operating model changes, mergers, expansions, or transformations with minimal disruption. Our structured approach emphasizes risk mitigation, operational continuity, and clear governance to ensure smooth transitions at every stage. By maintaining stability and alignment throughout the process, we help your GCC sustain momentum and achieve faster business outcomes.
Strengthen accountability, transparency, and compliance with governance frameworks aligned to regulatory standards and business objectives. Through real-time monitoring, regular audits, and compliance-first practices, we help safeguard operations and reduce risk exposure. This enables stronger stakeholder trust, better decision-making, and a more resilient operational environment.
Stay competitive with advanced technologies, including RPA, AI, GenAI, and machine learning. Our GCC solutions drive continuous improvement, accelerate workflows, and reduce operational costs through intelligent automation and data-driven insights. By enabling innovation at scale, we help your GCC enhance efficiency, improve responsiveness, and maintain a lasting competitive edge.
Define a clear GCC vision with confidence. We help clients shape the right strategy through research, benchmarking, location analysis, and process mapping of as-is and to-be states, and create sprint plans that align scope, talent, and operating models with business priorities and long-term value creation.
Our data-driven hiring, AI-enabled screening, and strategic partnerships with recruitment agencies and academia help build high-performing teams while ensuring seamless onboarding, compliance with local labor laws, and scalability. Availability reports, gap analyses, and HR support ensure your talent strategy always meets evolving business demands.
Scale your GCC with proven frameworks, specialized skills, advanced technologies, and automation while optimizing non-core functions for strategic goals. Strengthen compliance, security, and market expansion through partnerships. Our GBS solutions transform data, processes, and technology into outcome-driven, innovation-focused shared services.
Create world-class centers of excellence (CoEs) with a defined development blueprint and robust partnership frameworks. Collaborate on innovative, sustainable solutions that drive efficiency and position your GCC as a hub of operational excellence. Transform operations to foster innovation and achieve measurable business impact.
Accelerate GCC launch with the right structure and leadership in place. From sourcing decisions and operating model selection to entity setup and compliance, we enable a smooth start-up. Our relationships across markets in the US, UK, Eastern Europe, the Middle East, and Asia-Pacific, and GCC implementation expertise reduce risk and time to value.
Ensure seamless GCC operations with integrated infrastructure, workspace, IT asset, and vendor management. Enhance reliability and employee experience while safeguarding operations through advanced physical and cyber security, incident management, and compliance monitoring. Build a resilient, collaborative workspace aligned with business objectives.
Build a growth-driven culture with customized learning programs and academic collaborations. Leverage GenAI for role-based, technical, and domain training to ensure seamless onboarding and business alignment. Drive cultural alignment while retaining and upskilling talent through continuous learning, career development, rewards, and cross-skilling.
Manage mergers, acquisitions, and exits with expert support across planning, due diligence, valuation, deal structuring, and transition. Our GCC solutions ensure smooth operational, technological, and cultural integration with compliance and regulatory clarity. Post-transaction, we help you optimize operations and refine GCC strategy for growth.
Digital IT Services
Enhance operational efficiency with AI-enabled IT services for a secure and agile workplace.
Our solutions deliver seamless user experiences through service desk support, workplace engineering, and on-site assistance. Harness the power of hybrid cloud, network, and security services for scalable operations, while DevOps, application management, and digital assurance improve agility, software quality, testing, and business performance.
GBS/Shared Services
Optimize operations with AI-enabled GBS solutions across finance and accounting, sales, procurement, HR, and marketing and content.
Streamline invoice processing, collections, FP&A, quoting, and order management using AI-driven automation and insights. Our services simplify vendor management, sourcing, payroll, recruitment, and workforce engagement, while AI-powered marketing and content solutions amplify campaigns and business impact.
Recognized for helping enterprises establish, scale, and transform global capability centers with confidence.
Patricia Connolly
Leader
Aditya Jayaraman
Expert
Vijay Raghavan
Expert
Damian Jordan
Expert
Arun MB
Expert
Enterprises design and launch GCCs by aligning them with strategic business goals, focusing on value streams rather than cost centers. This involves leveraging consulting expertise to define operating models, selecting the right locations, and building capabilities around automation, AI, and domain-specific needs. Hexaware’s end-to-end GCC lifecycle services and expertise in setup, managing, transforming, and scaling GCCs ensure scalability and efficiency.
GCCs evolve into innovation hubs by shifting focus from transactional tasks to high-value activities like product development, AI-driven solutions, and process optimization. By embedding automation and creating centers of excellence (CoEs), enterprises can foster innovation, reduce cycle times, and deliver measurable business outcomes. This transformation positions GCCs as enablers of enterprise-wide growth.
AI and automation enhance GCC performance by streamlining repetitive tasks, improving accuracy, and enabling faster decision-making. For example, AI-driven tools can optimize processes such as inventory management and financial reconciliations, while automation reduces manual intervention. This combination compresses cycle times, increases productivity without increasing headcount, and ensures consistent output quality across functions.
Yes, enterprises can rapidly establish GCCs by leveraging managed services and pre-built frameworks. Hexaware’s GCC solutions, for instance, provide ready-to-deploy models, automation tools, and workforce solutions, enabling businesses to bypass the complexities of building delivery capabilities from scratch. This approach accelerates time-to-value while maintaining operational efficiency
Effective GCC governance requires a robust framework that ensures alignment with global standards while addressing regional regulatory requirements. Enterprises use centralized governance models supported by AI-driven compliance tools to monitor operations, manage risks, and ensure adherence to local laws. This approach minimizes disruptions and maintains operational consistency across geographies.
Enterprises should seek a partner like Hexaware that offers end-to-end GCC solutions, including consulting, setup, workforce management, and technology enablement. A strong partner should focus on automation, AI, and CoE development to drive innovation and efficiency. Hexaware’s expertise in distributed delivery and transformation ensures GCCs deliver measurable business outcomes while adapting to evolving market needs.
Build High-performing Global Capability Centers.