Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
Case Study
Reducing costs and improving customer experience through cloud-based contact center transformation.
A UK life and pensions mutual insurer was faced with outdated on-premises contact center technology that no longer met their customers’ needs. They sought a modern, flexible solution to enhance their service capabilities.
Hexaware partnered with the client to guide them through the process of selecting the right vendor and implementing a hybrid cloud-based contact center. This transformation allowed the client to reduce costs, transition to an OpEx model, and enhance customer interactions through an omnichannel approach. With Hexaware’s expertise, the insurer successfully modernized its contact center operations, resulting in improved customer and employee experiences.
Discover how Hexaware led this transformation.
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