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Retail IT Solutions and Technology Services
Digital retail solutions that help retailers grow margin, modernize operations, and elevate CX every day.
Digital retail solutions that help retailers grow margin, modernize operations, and elevate CX every day.
Hexaware helps leading global retailers operate efficiently and grow margins by modernizing commerce platforms, integrating data ecosystems, automating operations, and deploying AI-driven CX.
How Do Retailers Protect and Expand Margins Using AI
Retail IT services combine cloud, data, AI, and managed delivery to modernize retail operations, supply chains, and customer journeys end-to-end. Hexaware unifies these retail technology solutions with GenAI accelerators and deep retail industry expertise, helping brands modernize legacy systems, drive retail transformation, and convert data into measurable margin.
Tailored retail IT solutions for every segment—modernizing operations, experiences, and growth.
Grocery & Supermarkets
Streamline operations and automate fulfillment to cut costs, reduce shrinkage, and engage shoppers with smarter, data-driven retail technology solutions across stores and channels.
Convenience Stores & Quick Service
Digitize ordering, payments, and loyalty to deliver fast, reliable service that drives repeat visits and stronger customer relationships across every retail touchpoint.
Fashion, Apparel & Accessories
Predict demand and personalize journeys with GenAI and smart retail technology, balancing seasons, sizes, and markdowns across channels for higher margins and loyalty.
Hardware & Home Retail
Improve inventory accuracy and visibility with connected stores, modern order management, and digital retail solutions that ensure on-time, in-full delivery to every customer.
Ecommerce & Digital brands
Launch and scale D2C, personalize shopping experiences, and open new revenue streams with connected insight, smarter fulfillment, and connected retail technology platforms.
Leisure & Lifestyle
Modernize systems, optimize operations, and enable omnichannel engagement that drives loyalty across home, leisure, and lifestyle categories with smart retail technology.
Digital Transformation in Retail Powered by Hexaware
Explore Hexaware’s client impact series ebook—featuring real-world retail case studies that showcase how AI, cloud, and automation drive growth, optimize pricing, and enhance customer engagement. Discover proven strategies to modernize operations and deliver seamless, personalized experiences across channels.
Personalized Omnichannel Journeys That Win Loyalty
Today’s shoppers compare you to the best experience they’ve ever had. Hexaware helps retailers deliver hyper-personalized, omnichannel journeys with contactless solutions and CX strategies that build lasting loyalty in a digital-first world. By integrating digital and physical channels, retailers create consistent journeys, effortless online-to-in-store interactions, and engagement at every touchpoint—driving revenue growth, deeper affinity, and shoppers who choose your brand repeatedly.
Faster Retail Operations at Structurally Lower Cost
Retailers must innovate quickly while controlling costs. Hexaware optimizes retail operations through automation, cloud transformation, and platform simplification, removing the friction between planning and execution. The payoff is structural, not one-off: faster time-to-market and seamless, future-ready retail technology solutions. Streamline workflows, empower teams with intelligent and scalable tools, and turn operations into an engine for sustainable growth, resilience, and profitability.
Resilient, Reliable Supply Chains That Deliver
Customers expect products to be available, priced right, and delivered fast. Hexaware’s AI-powered retail IT solutions help anticipate demand, optimize pricing, and orchestrate distribution—boosting margins, reducing waste, and building trust through faster supply chains. Sense disruptions early, model scenarios in real time, and orchestrate responses that keep shelves stocked. Connect suppliers, DCs, and stores into a unified digital network that flexes with demand and protects service levels.
Data-Driven Intelligence Powered by Responsible GenAI
Most retailers have vast amounts of data but still rely on instinct. Hexaware enables data modernization—from architecture to insight delivery—empowering smarter planning, marketing, and customer service through data-driven retail strategies. Embed GenAI where it matters most across the retail value chain, from content generation to intelligent assistants and process automation, with governance, safety, and trust built in. The result: responsible, measurable outcomes at scale.
Modernize Legacy Retail Systems for Agility
Legacy technology blocks agility, CX, and innovation. Hexaware helps retailers migrate to the cloud and simplify systems, designing tailored modernization roadmaps with scalable platforms ready for growth and tomorrow’s market demands. Move legacy ERP, POS, and commerce platforms to cloud-native architectures that flex with business needs. Introduce composable, API-first design to accelerate change, integrate emerging technologies, and unlock new revenue models with a future-ready digital core.
Strengthen Cybersecurity to Protect Retail Trust
A single breach can disrupt your entire retail operation. Hexaware uncovers hidden risks with a tailored assurance framework, delivers secure hybrid cloud solutions, and ensures strong application protection—safeguarding your business, customers, and brand reputation. Deploy zero-trust architectures, continuous monitoring, and AI-driven threat detection across IT, OT, and cloud environments. Ensure compliance with evolving regulations so security becomes a growth enabler, rather than a barrier.
Shape a clear IT roadmap that ties technology investments to retail growth. Hexaware builds the business case and aligns priorities across marketing, operations, and customer experience, so every dollar of IT spend maps to measurable commercial outcomes.
Modernize store, warehouse, and logistics systems for real-time visibility and uptime. Our intelligent replenishment and AI-driven dynamic pricing solutions help keep shelves stocked, protect margins, and hold operations resilient under demand swings.
Hexaware’s global ITO teams manage cloud and on-premises infrastructure, the digital workplace, and retail applications through automation-first operations, 24/7 retail IT support, and KPI-driven management—delivering resilient, cost-optimized retail operations.
Modernize ERP and applications with IT services for retail digital transformation. We help you reduce technical debt, streamline processes, and enable automation and scalability across retail systems—creating platforms ready to support agility and growth.
Unify data for forecasting, pricing, promotions, and a 360-degree customer view. Hexaware delivers agentic and GenAI solutions, predictive analytics, and real-time dashboards that turn scattered data into actionable decisions for retailers.
Streamline retail operations with proven BPS solutions in contact center, marketing, finance, and HR. Our Tensai® platform uses advanced AI to automate service delivery, boosting efficiency, agility, and customer satisfaction across retail organizations.
GenAI-powered retail marketing suite with four modules that boost targeting, customer insights, creative efficiency, and brand impact across channels.
AI-driven pricing engine powered by RapidPricer that adjusts retail prices in real time, protecting margins and responding swiftly to market demand.
Driving innovation and digital transformation through a trusted ecosystem of world-class technology partners, enabling scalable growth, seamless customer experiences, and future-ready solutions across industries and markets worldwide.
See how leading retailers partner with Hexaware to modernize operations and achieve measurable outcomes.
"Hexaware is a critical partner. They helped us build quality assurance, engineering, and support teams from the ground up, achieving integrity at the stores. I appreciate the flexibility, agility, and cost-effectiveness they bring."
Play VideoMurali Mohan Chakravarthy
Head of Software Development, Tesco
Kamal Maggon
Leader
Ronojoy Guha
Leader
Sivakumar Natarajan
Leader
Ian Smith
Expert
Retail IT solutions unify commerce, supply chain, data, and customer engagement across every channel. Integrating cloud platforms, AI-led analytics, and modern order management gives retailers a single, real-time view of inventory, customers, and operations. The result: consistent omnichannel journeys, faster fulfillment, smarter pricing, and elevated CX—all delivered with deep retail industry expertise.
AI and GenAI sharpen retail forecasting by analyzing demand signals, weather, promotions, and external factors in real time. Predictive models, agentic AI, and GenAI accelerators anticipate demand, optimize replenishment, and reduce both stockouts and overstock. Retailers gain dynamic, data-driven retail operations that protect margin while improving on-shelf availability and customer satisfaction across stores and digital channels.
By unifying first-party data, behavioral signals, and AI insights into a 360-degree customer view. Digital retail solutions, including GenAI marketing, dynamic content, and real-time personalization engines, enable retailers to deliver consistent, relevant experiences in-app, online, in-store, and through service touchpoints. This lifts engagement, conversion, and lifetime value while protecting customer trust and brand reputation.
Yes. Retailers can modernize legacy retail IT through phased, low-risk migration patterns. For example, Hexaware’s Amaze® platform automates discovery, refactoring, and cloud migration, while parallel-run strategies protect live store and e-commerce operations. Tailored roadmaps prioritize the highest-value systems first—POS, ERP, OMS, and data platforms—so retailers gain agility, scalability, and cost savings without disrupting customers or revenue.
Retail companies use RPA, intelligent process automation, and AI agents to streamline supply chain and fulfillment operations. Automation improves order orchestration, returns processing, vendor onboarding, warehouse exception handling, and last-mile coordination. The result is faster cycle times, lower cost-to-serve, fewer errors, and stronger on-time, in-full performance—while freeing teams to focus on customer experience and growth.
Choose a partner with proven retail industry expertise, end-to-end retail IT services, and IP-led accelerators that compress transformation timelines. Look for capability across commerce, data, AI, cloud, and managed services—plus credible references with global retailers. Hexaware combines decades of retail experience, GenAI accelerators, and platforms like Amaze®, Tensai®, and RapidX® to deliver measurable outcomes from advisory through run.
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