Business Process Services
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Reimagine Business Operations for the GenAI Future
Hexaware’s Business Process Services (BPS) solutions, powered by genAI, enable personalized interactions, impactful communications, and task automation. With deep domain expertise, a digital-first approach, and operational scale, we elevate customer journeys, streamline services, and enhance outreach. By merging operations and technology, we ensure your digital transformation delivers a lasting impact.
Elevate Operations and Experiences with Hexaware BPS
Business Process Services Capabilities
Customer Experience
Our omnichannel CX strategies leverage gen AI to ensure your customers receive personalized, consistent, and hassle-free interactions that elevate satisfaction.
Global Business Services (GBS) 2.0
Hexaware's GBS 2.0 solutions offer expert advisory, efficient delivery, and 360-degree transformation across data, processes, digital, analytics, and UX/CX.
Intelligent Process Automation
Our automation solutions combine AI and ML to improve execution, productivity, and operational costs, freeing up your workforce for high-value tasks.
Content and Marketing Ops
Streamline campaign management, enhance lead generation, and optimize marketing spend with our content hub, data-driven strategies, and advanced analytics.
Business Process Services Customized for Your Operations
Embrace Hexaware’s comprehensive approach! Our content hub leverages gen AI, enabling agile content creation and addressing scalability issues. Simultaneously, our suite of SEO, social media, and multi-channel strategies optimizes digital asset performance, driving increased website traffic and ensuring a powerful online presence. Hexaware’s integrated solution ensures a seamless blend of content scalability and enhanced performance for impactful marketing strategies.
Revolutionize your contact center with our integrated approach. Our gen AI-enabled contact centers streamline operations, minimizing wait times and allowing advisors to focus on complex issues. Simultaneously, our AI-driven insights enable personalized interactions, providing tailored recommendations and responses. The result is a contact center that efficiently addresses customer needs, fostering loyalty, boosting sales, and enhancing overall brand reputation through personalized customer experiences.
To keep pace with rapidly evolving market demands and fierce competition, industries seek swift and innovative digital solutions to revolutionize their operations. Hexaware’s domain-specific solutions in banking, insurance, and financial services help overcome these challenges effectively. We enable rapid operations transformation through strategic partnerships and transformational levers, ensuring exceptional customer experiences. Our advanced gen AI technology plays a pivotal role in delivering intelligent, cutting-edge solutions that keep you ahead in the digital landscape. Embrace Hexaware for future-ready solutions in your specific domain.
Business Process Services Customized for Your Operations
Industry-specific BPS
Hexaware transforms banking with expertise in payments, cards, mortgages, and trade finance, integrating next-gen tech and scalable models for efficiency.
Hexaware excels in capital markets, streamlining traditional and alternative asset management, custody, and data management for a robust financial ecosystem.
Hexaware injects next-gen tech into insurance, reshaping P&C, life, and specialty insurance and broking for enhanced efficiency across diverse sectors.
Hexaware innovates healthcare operations for payers and providers, specializing in patient access, RCM, and claims, and improving overall patient experiences.
Business Process Solutions: Hexaware’s Formula for Success
Business Process Solutions: Hexaware’s Formula for Success
Contextualized Solutions for Business Success
Our ‘right to play’ stems from a potent combination of domain expertise and scale. We deliver highly contextualized solutions with a laser-sharp focus on business outcomes and client success.
Innovative Commercial Models for Guaranteed Results
Our winning strategy lies in innovative engagement and commercial models. We prioritize transformation and deliver guaranteed results through verticalized, domain-intensive solutions. Our willingness to share risks and rewards is embedded in outcomes-based models that define the path to our success.
Operations and Technology Fusion for Digital Transformation
What sets us apart is the ability to seamlessly fuse operations and technology, making us a true digital transformation partner. Our verticalized, domain-intensive solutions are customized to each client’s unique business context, ensuring a transformative journey towards definite success.
Case Studies
Insights
December 15, 2023
Transforming Retail Call Centers with Empathy: Enhancing Customer Experience and Driving Sales
Whitepaper
Harness the power of technology and domain expertise.
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