Hexaware transforms businesses with cutting-edge omnichannel contact center solutions, leveraging gen AI for exceptional customer experiences and operational efficiency.

Turn to Hexaware Customer Experience Solutions to:

Elevate customer engagement to unparalleled heights with Hexaware’s cutting-edge gen AI technology. Our customer support solutions redefine experiences. Gen AI enhances every facet of our solutions, ensuring a future-proof and technologically advanced approach to engagement.

Hexaware seamlessly integrates contextual hyper-personalization into omnichannel services, serving diverse demographics like millennials, Gen Z, and baby boomers. Elevate satisfaction and build lasting connections with advanced personalization and gen AI-powered zero-queue interactions for swift, hassle-free customer engagement.

Leverage gen AI-driven advanced analytics to transform data into actionable insights. Hexaware’s real-time transcription and analytics, enhanced by gen AI, offer a profound understanding of customer behavior. Harness gen AI to optimize processes, personalize interactions, and refine your customer experience strategy for maximum impact.

Introduce your organization to an agile, always-available contact center of the future. Our cloud-based solutions ensure an impressive 99.99% uptime, eliminating downtime and integration challenges. Seamlessly integrate chat, email, and social media for reduced wait times and enhanced customer support. Count on our expertise for unified and efficient service, delivering personalized customer experiences.

Turn to Hexaware Customer Experience Solutions to:

Our Customer Experience Capabilities

Our CX services employ a customer satisfaction assessment framework (smile check assessment), CX tech evaluation, and CX solution design, ensuring outcomes like customer journey mapping, requirements assessment, platform evaluation, integration planning, and ROI analysis. We provide a comprehensive framework for shaping your future CX strategies.

Our gen AI-enhanced automated conversations feature intelligent virtual agents, digital multilingual bots, and an email manager. Experience human-like conversational interactions, increased self-service capabilities, improved routing, and rapid development and maintenance of bots.

We employ gen AI to assist agents with real-time translation, transcription, and analytics, ensuring enhanced efficiency, support for multiple languages, increased empathy for elevated customer experiences, and improved first contact resolution.

We optimize operations with gen AI-driven knowledge base content creation, smart tutor, and speech/text analytics. The result? Faster development of knowledge base content, reduced training duration, improved quality and compliance, and advanced analytics for enhanced stakeholder experiences.

Tools, Accelerators, and Operational Strategies

Agent Assist and Analytics Tools

Hexaware leverages data analytics tools for predicting customer needs, offering agents personalized recommendations, and refining omnichannel strategies. Our use of speech recognition technology ensures top-notch sentiment analysis, compliance monitoring, and agent training.

Omnichannel Automation with Gen AI

Hexaware integrates AI-driven chatbots and IVR systems into our cloud-based contact center solutions. Our gen AI toolkit enhances automated conversations, providing human-like experiences, increasing self-service capabilities, and improving predictive analytics for optimal routing.

Gen AI-powered Contact Centers

Harnessing gen AI, we empower agents with real-time translation and automated assistance, enhancing empathy and personalization. Our gen AI-powered operations streamline training, broaden hiring markets, and accelerate content development for continuous improvement.

Customer Experience Team Leaders

Shyam Sunder

Shyam Sunder

Customer Experience Leader

Sonali Parande

Sonali Parande

Customer Experience Expert

Roger Arias

Roger Arias

Customer Experience Expert

 Get in touch to unlock exceptional customer experiences.

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