Share :

Contact Center Digital Transformation

 

In the current dynamic environment, contact center is the fulcrum of growth. Digital customer experience backed by AI-based decision support and futuristic technology is what enterprises strive for. Hexaware enables global organizations to orchestrate their contact center strategy with end-user experience and a cloud communications platform at the forefront.  We take pride in owning the implementation of the platform/ technology and tying it back to ROI, both tangible and intangible while providing a superior contact center customer experience.

  • Our partnership with industry leaders in contact center solutions like Twilio, AWS, Microsoft, Freshworks, Zendesk, etc. empowers our offerings/services.
  • We leverage the ease of omnichannel interaction encompassing cognitive solutions like Conversational BOT, advanced IVR, all on a pay-per-use model.
  • We utilize a Customer/ Agent Journey Mapping and Blue Printing Approach to tie outcomes to business benefit.
  • We help modernize old-school call centers to future-ready experience centers through digital transformation encompassing mobile apps, self-service, cognitive IVR, voicebot, chatbot, ACD on cloud and more to enrich the end-user experience.
  • Our contact center transformation consultants view this more as a revenue enabler than a cost play.
  • We have created our contact center transformation experts’ team with a mix of Millennial and Gen Z technology gurus who jointly challenge the status quo.
  • We assess and then draw the blueprint of what success looks like for the client. Based on their end consumer’s stated and unstated needs, we re-orchestrate the contact center solution. We do not just stop there but we own the end-to-end deployment and our commercial model is tied back to the ROI.

Why Hexaware?

 

Hexaware has best-in-class IPs and accelerators accentuated by technology leadership, industry experience, flexible engagement frameworks, a partnership approach and a modern delivery paradigm that can set the stage for exponential growth and accelerated ROI.

Focus on End Consumer

Focus on End Consumer

 

The industry has been searching for a fresh approach and Hexaware’s Contact center transformation has found its niche there. Our focused approach towards customer’s end-consumers and our cloud-native partnerships makes ROI quick and real. The Net Promoter Score (NPS) is not just a KPI but more of end-consumers being heard and having a delightful customer journey!

Proven Experience

 

The ecommerce/ Travel & Transportation industries have been pioneering in redefining the meaning of the contact center and has been at the forefront of the success of cloud-based technology deployments. Hexaware, with its Automate Everything®, Cloudify Everything® and Transform Customer Experience® approach has partnered successfully with prominent global brands and has the first-mover advantage.

Proven Experience
Future Ready

Future Ready

 

If you are looking for a nimble, future-ready (cognitive solutions) partner for Contact Center Transformation (CCT) using high-end chatbots and AI that can help fund automation-led sustainable cost takeout and an omnichannel experience, Hexaware stands beside you; We will design, deploy and deliver (3 D’s) a revenue enhancing contact center for you.

Snapshot of our CCT components

Generic placeholder image

Contact Center Cloud Migration

Harness the power of Artificial Intelligence & cloud to modernize your contact center operations with contemporary technologies and solutions.

Generic placeholder image

Business Services Support

Technology to strategic consulting, support for all business needs to drive value and provide positive experiences.

Generic placeholder image

Conversational AI, Voicebots, Chatbots & Social Media

Futuristic bots with conversational AI for digitally automated intelligent solutions.

Generic placeholder image

Mobile Applications

Superior mobile applications to reduce customer service turnaround times and enhanced customer engagement and experience.

Generic placeholder image

Speech and Contact Center Analytics

Advanced analysis of call recordings and live calls to improve the customer experience using advanced Artificial Intelligence/Machine Learning with real-time agent assistance and back-office workflows.

Generic placeholder image

Knowledge Management and Agent Assistance

Real-time agent assistance, micro conversations and coaching with Artificial Intelligence/Machine Learning enhanced automation for quicker customer resolutions.

Technology Partner Solutions


CISCO
AVAYA
Ring Central
Twilio
Service Now
Genesis
 

Want us to get back to you ?

    • Please enter valid business email
  • The information you provide will be used in accordance with our terms of Privacy Policy

  • Please enter captcha

    ( Mandatory field * )

up