Future ready contact centers for elevated experiences
In the current dynamic environment, contact center is the fulcrum of growth. Digital customer experience backed by AI-based decision support and futuristic technology is what enterprises strive for. Hexaware enables global organizations to orchestrate their contact center strategy with end-user experience and a cloud communications platform at the forefront. We take pride in owning the implementation of the platform/ technology and tying it back to ROI, both tangible and intangible while providing a superior contact center customer experience.
Hexaware has best-in-class IPs and accelerators accentuated by technology leadership, industry experience, flexible engagement frameworks, a partnership approach and a modern delivery paradigm that can set the stage for exponential growth and accelerated ROI.
The industry has been searching for a fresh approach and Hexaware’s Contact center transformation has found its niche there. Our focused approach towards customer’s end-consumers and our cloud-native partnerships makes ROI quick and real. The Net Promoter Score (NPS) is not just a KPI but more of end-consumers being heard and having a delightful customer journey!
The ecommerce/ Travel & Transportation industries have been pioneering in redefining the meaning of the contact center and has been at the forefront of the success of cloud-based technology deployments. Hexaware, with its Automate Everything®, Cloudify Everything® and Transform Customer Experience® approach has partnered successfully with prominent global brands and has the first-mover advantage.
If you are looking for a nimble, future-ready (cognitive solutions) partner for Contact Center Transformation (CCT) using high-end chatbots and AI that can help fund automation-led sustainable cost takeout and an omnichannel experience, Hexaware stands beside you; We will design, deploy and deliver (3 D’s) a revenue enhancing contact center for you.
Harness the power of Artificial Intelligence & cloud to modernize your contact center operations with contemporary technologies and solutions.
Technology to strategic consulting, support for all business needs to drive value and provide positive experiences.
Futuristic bots with conversational AI for digitally automated intelligent solutions.
Superior mobile applications to reduce customer service turnaround times and enhanced customer engagement and experience.
Advanced analysis of call recordings and live calls to improve the customer experience using advanced Artificial Intelligence/Machine Learning with real-time agent assistance and back-office workflows.
Real-time agent assistance, micro conversations and coaching with Artificial Intelligence/Machine Learning enhanced automation for quicker customer resolutions.
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