Centralizing and Transforming Finance Operations: Building a Global Capability Center (GCC) 

Client

Our client is a leading European print technology and solutions provider, specializing in innovative printing and document management services tailored to diverse industry needs. They operate across countries, driving seamless business operations and customer success.

Challenge

The client faced several operational challenges in its finance function:

• Finance processes were scattered across 12 European countries, causing inefficiencies and delays.
• SAP S/4HANA integration with the new finance shared services center posed significant challenges in ensuring a smooth and efficient transition.
• Limited visibility into the future state with SAP S/4HANA and the benefits while also managing incremental changes added complexity.
• The need to support 12 European languages further complicated operations.

Solution

Hexaware implemented a Finance Global Capability Center (GCC) to transform the client’s finance operations through the following initiatives:

• Shared Services/GBS: Centralized finance operations for 12 European countries; aligned with SAP S/4 HANA Go Live for seamless integration.
• Multilingual Right-shore Delivery: Providing multilingual support (German, French, Italian, Spanish, Nordic languages) for finance and sales, and admin services from the Mumbai delivery center; AI-powered translation solutions ensure language consistency across operations.
• Future State Mapping: Developed SAP S/4HANA future state roadmaps and committed to achieving productivity enhancements it could deliver.
• Automation and Productivity Tools:
  • Leveraged SAP S/4 HANA best practices and optimizations available and deployed Esker AP tool.
  • Implemented multiple RPA use cases across sales operations and management reporting.
• Centralized Monitoring and Management: Established Key process / business measures to track metrics and drive improvements.

Benefits

This transformation engagement led to measurable business outcomes for the client:

• Cost Savings: Achieved a 75% reduction in total cost of ownership (TCO) for finance operations.
• Enhanced Efficiency: Reduced manual effort by 40%, freeing up resources for higher-value tasks.
• Faster Financial Close: Automation and load balancing reduced the financial close process by 38%, enabling quicker reporting and decision-making.
• Improved Accuracy: Achieved significant first-time accuracy in balance sheet reconciliations, ensuring robust compliance.
• Reduced Bad Debt: Significantly minimized past-due accounts and bad debt by transitioning numerous customers to direct debit payments.
• Seamless Multilingual Delivery: Delivered consistent finance services across 12 European languages, enhancing communication and process accuracy using AI-driven solutions.

Summary

Hexaware partnered with a leading European print technology and solutions provider to centralize and reimagine their finance operations across 12 countries through a Finance Global Capability Center (GCC). Leveraging SAP S/4 HANA best practices, AI-led multilingual support, and advanced automation tools like Esker AP and RPA, we enabled seamless financial workflows. This transformation achieved measurable benefits, including a 75% reduction in TCO, 40% reduction in manual efforts, and accelerated financial close by 38%, setting new standards in operational efficiency and scalability.