Building High-value Global Capability Centers

Business leaders face growing expectations to deliver rapid, strategic results that shape the future of their organizations. Global capability centers (GCCs) address these needs by providing access to cost-effective, high-skilled talent and serving as strategic hubs for innovation and R&D, advanced analytics, and critical support functions. Many multinational companies have set up or are seeking to set up their GCC India operations, making India a top destination for global talent.

This whitepaper traces the evolution from GCC 1.0—where success meant building teams at scale, strong employer branding, and people-first retention—to GCC 2.0, an AI-first, platform-led model that amplifies human talent with intelligent automation. It explains how traditional approaches (including legacy outsourcing structures) are being replaced by global capability centers that emphasize ownership, measurable outcomes, and long-term value rather than timesheets and vendor arbitrage.

This whitepaper outlines:

• How to build GCCs without sacrificing quality.
• A framework for launching and scaling Global capability centers, including build-operate-transfer models and practical readiness checks.
• Proven approaches to achieve GCC cost savings while protecting data and IP and improving retention and performance in a GCC setup.
• AI-powered transformation to evolve your GCC into a hub that delivers faster application turnaround and higher productivity—transforming an offshore development center into a generative AI implementation center and supporting AI-driven GCC services, giving time back to employees for higher-value work.
• A checklist for multinational companies to assess their readiness to shift to global capability center models.

SMC Squared, now part of Hexaware Technologies, is enabling this shift by helping enterprises establish and optimize global capability centers that unlock innovation, agility, and long-term value. As a part of Hexaware’s GCC 2.0 service line, SMC Squared blends proven GCC build-operate-transfer (BOT) expertise with Hexaware’s platform-led IT delivery capabilities, providing clients with a differentiated proposition that combines AI and digital innovation with strategic GCC value. The impact of this approach comes to life through a detailed look at the successful partnership between a global pizza brand and SMC Squared, demonstrating the real-world value that strategic global capability centers can deliver.

Download the whitepaper now!