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How Hexaware closed the gap for two of our clients
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It’s time to rethink your data ROI…
Enterprise data budgets are rising fast. According to ISG’s 2025 Data and AI Programs Market Lens™ Study, organizations plan to increase their data investments by 7.5% over the next two years. But despite that commitment, outcomes often fall short. The study reveals a troubling disconnect between the areas that attract the most funding and those that actually deliver measurable business value from data.
In fact, some of the most heavily funded initiatives—dashboards, AI-powered productivity gains, and data integration—rank among the lowest-performing in terms of business expectations.
This table, drawn from ISG’s research, highlights the imbalance:
|
Focus Area |
Top 5 in Funding |
% Exceeding Expectations |
% Falling Short |
|
Dashboards & Insights Reporting |
✅ |
35% |
33% |
|
Productivity from AI/Data Initiatives |
✅ |
23% |
46% |
|
Data Integration & APIs |
✅ |
32% |
30% |
|
Data Quality & Validation |
✅ |
29% |
39% |
|
Data Security & Governance |
✅ |
38% |
27% |
Key Insight: Enterprises are spending in the right categories—but not always in the right ways. Data Investment ROI in outputs (like dashboards) often comes without investment in the inputs (like governance, metadata, and integration) needed to make those outputs valuable.
The ISG study and our own client experience consistently reveal three core causes:
Even as CIOs drive data strategy, the roles executing that strategy—application users, architects, curators—rarely collaborate. ISG reports overlap in less than 30% of enterprises.
More than one-third of respondents lack a consistent enterprise data architecture, undermining their ability to scale analytics with confidence.
Dashboards are treated as indicators of progress—but when fed by inconsistent or slow-moving data, they actually obscure performance instead of revealing it.
Hexaware has helped clients break this pattern by realigning investments—away from just building dashboards or AI features, and toward modernizing the data backbone that supports them. Below are two recent transformation stories where we helped bridge the gap between intent and impact.
The Situation
This credit union had invested heavily in analytics, dashboards, and reporting capabilities. But legacy infrastructure, expensive licenses, and a sprawling integration landscape made it difficult to turn those investments into trusted insights.
The Disconnect
Despite investment in dashboards, the organization lacked:
Hexaware’s Solution
We shifted the focus upstream, migrating 1,000+ integration jobs from Informatica IICS to Azure Data Factory. We implemented a metadata-driven framework integrated with Snowflake, supporting clean, governed, real-time data for critical domains including:
Results:
|
Impact Area |
Benefit |
|
Cost Efficiency |
$150K+ saved annually in licensing and overhead |
|
Development Efficiency |
5x faster buildout using reusable templates |
|
Operational Scalability |
Easy onboarding of new data sources |
|
Data Trust |
Standardized pipelines and metadata governance |
This client didn’t need more dashboards—they needed better data behind them. Once the foundations were rebuilt, the insights became trustworthy, scalable, and outcome-driven.
Want to learn more? Read the full case study.
The Situation
A global clinical research organization relied on manual, email-based processes to manage cybersecurity vulnerability data—a growing risk in a regulatory-heavy industry like healthcare.
The Disconnect
The client had invested in vulnerability reporting tools and dashboards. But:
Hexaware’s Solution
We didn’t just upgrade the dashboard—we modernized the pipeline. Using Microsoft Fabric’s Medallion Architecture, Power Automate, and OneLake, we built a secure, automated vulnerability reporting system with:
Results:
|
Impact Area |
Benefit |
|
Response Time |
40% faster resolution of vulnerabilities |
|
Efficiency |
3x improvement in operational workflows |
|
Data Accuracy |
2x increase in data trust and consistency |
|
Futureproofing |
Seamless onboarding of new data sources |
Instead of investing further in dashboards, the client worked with Hexaware to automate and integrate their vulnerability data pipeline—turning visualizations into action.
Want to learn more? Read the full case study.
The most successful organizations aren’t necessarily spending more. They’re spending smarter—especially on the foundational capabilities that enable performance:
|
Shift in Mindset |
Why It Works |
|
From dashboards → toward data readiness |
Trustworthy data enables confident decision-making |
|
From siloed teams → toward “fusion teams” |
Business, IT, and data leads share ownership and KPIs |
|
From front-end spend → toward architecture spend |
Strong pipelines reduce manual effort and speed time-to-value |
If your data program isn’t delivering, the answer may not be to invest more in visualizations or AI pilots. Instead, ask whether you’ve funded data quality improvement, orchestration, and talent collaboration needed to make those programs effective.
At Hexaware, we help enterprises with data and analytics services to close the gap between vision and value—transforming data investments into business results.
Ready to get started? Let’s talk about building your data value roadmap.
Organizations often struggle with achieving a strong return on investment (ROI) from their data initiatives due to several key challenges. One major issue is the inability to effectively capture and utilize the right data. While data is increasingly easy to collect, not all of it is relevant or actionable, and many organizations fail to focus on the data that truly drives business outcomes. Additionally, the costs associated with data infrastructure, analytics tools, and skilled personnel can be significant, and without a clear strategy for aligning these investments with business goals, the ROI can remain elusive. Another challenge is the lack of integration between data systems and business processes, which can lead to inefficiencies and missed opportunities to leverage insights for decision-making.
Moreover, cultural and organizational barriers often hinder the effective use of data. For example, siloed departments may resist sharing data, or employees may lack the skills to interpret and act on analytics. Without a data-driven culture and proper training, even the most advanced tools and technologies can fail to deliver value. Furthermore, organizations sometimes overestimate the immediate impact of data investments, underestimating the time and effort required to build robust data pipelines and analytics capabilities. These factors collectively contribute to the struggle in realizing meaningful ROI from data investments.
To bridge the gap between data investment and performance, enterprises need to adopt a strategic and holistic approach. First, they must ensure that their data initiatives are closely aligned with their overall business objectives. This involves identifying key performance indicators (KPIs) that directly tie data efforts to measurable outcomes, such as revenue growth, cost savings, or customer satisfaction. Leveraging automation and AI tools can also help streamline data processing, aggregation, and analysis, enabling real-time insights that empower employees to make informed decisions. By focusing on actionable data and integrating analytics into everyday workflows, organizations can maximize the impact of their investments.
Additionally, fostering a data-driven culture is critical. This includes breaking down silos, encouraging cross-departmental collaboration, and providing employees with the training and tools they need to effectively use data in their roles. Enterprises should also prioritize scalability and flexibility in their data infrastructure to adapt to changing business needs and technological advancements. Regularly evaluating and optimizing data systems can help ensure that investments remain aligned with organizational goals and deliver sustained value over time. By addressing both technical and cultural aspects, enterprises can close the gap between data investment and performance.
Automation is poised to revolutionize data pipelines by significantly improving their efficiency, accuracy, and scalability. Automated tools can handle repetitive tasks such as data collection, cleaning, and integration, freeing up human resources for more strategic activities. This not only reduces operational costs but also accelerates the time-to-insight, enabling organizations to respond more quickly to market changes. Furthermore, automation enhances the consistency and reliability of data pipelines, minimizing errors and ensuring that decision-makers have access to high-quality, real-time data. These improvements can lead to a healthier ROI by maximizing the value extracted from data investments.
In addition to operational benefits, automation enables organizations to scale their data initiatives more effectively. As data volumes continue to grow, manual processes become increasingly unsustainable. Automated systems can handle large-scale data processing with ease, ensuring that enterprises can keep up with the demands of a data-driven economy. Moreover, by integrating AI capabilities into automated pipelines, organizations can uncover deeper insights and predictive analytics, further enhancing their ability to drive business outcomes. Overall, automation is a key enabler for optimizing data pipelines and achieving a strong ROI.
Failing to modernize data infrastructure poses significant risks for organizations, including reduced competitiveness and missed opportunities. Legacy systems often lack the scalability and flexibility needed to handle the growing volume and complexity of data in today’s business environment. This can lead to inefficiencies, such as slower data processing and limited analytical capabilities, which hinder an organization’s ability to make timely and informed decisions. Additionally, outdated infrastructure may struggle to integrate with modern tools and technologies, creating silos and limiting the potential for innovation.
Another major risk is increased vulnerability to security breaches and compliance issues. Older systems are often less equipped to handle evolving cybersecurity threats and may not meet current regulatory standards. This can result in costly fines, reputational damage, and loss of customer trust. Furthermore, organizations that fail to modernize their data infrastructure risk falling behind competitors who are leveraging advanced analytics and AI to drive growth and efficiency. In a rapidly evolving digital landscape, staying stagnant can have long-term consequences for an organization’s success and sustainability.
Hexaware helps clients maximize the value of their data investments by offering end-to-end solutions that address both technical and strategic challenges. The company specializes in modernizing data infrastructure, enabling organizations to transition from legacy systems to scalable, cloud-based platforms that support advanced analytics and AI capabilities. This modernization not only improves operational efficiency but also empowers clients to derive actionable insights from their data, driving better business outcomes. Hexaware also emphasizes automation, leveraging cutting-edge tools to streamline data pipelines and reduce costs, which enhances ROI for its clients.
In addition to technical expertise, Hexaware provides strategic guidance to ensure that data initiatives are aligned with business goals. The company works closely with clients to identify key performance metrics and develop tailored solutions that address their unique needs. By fostering a data-driven culture and providing training and support, Hexaware helps organizations overcome cultural barriers and fully leverage their data assets. Through this comprehensive approach, Hexaware enables its clients to bridge the gap between data investment and performance, ensuring sustained value and competitive advantage.