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Reinvent the Future with Oracle Cloud Customer Experience Solutions

 

Hexaware is a global leader in providing Cloud Customer Experience (CX) services across multiple products. We have rich experience in providing a range of services for customers such as implementations, rollouts, support, updates and enhancements of Cloud CX. As a leader in the CX domain, we have worked across end-to-end business processes in Oracle CX Cloud (Oracle Advertising and Customer Experience) which covers Services, Marketing and Sales. Hexaware has completed more than 10+ projects in Oracle CX Cloud solutions and possesses the skill in using the latest technological and functional features of the product to help customers achieve maximum ROI.

 

Our recent success story:

Oracle service Cloud development across HCM, Finance, and Procurement for an American multinational conglomerate

Oracle service Cloud development across HCM, Finance, and Procurement for an American multinational conglomerate

  • Enhanced tracking of purchase orders and employee requests by developing 600+ forms in Oracle Service Cloud in 10+ languages for travel, helpdesk, career, expenses, reimbursement and Gig workers requests
  • Intelligent routing of various employee requests with their respective service teams by configuring routing logic, SLAs and business processes in Oracle Service Cloud
  • 25% reduction in FTEs from automating Oracle Service Cloud mailbox


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