AI-driven, industry-ready Salesforce solutions powered by Agentforce and Headless 360, delivered by Hexaware.
Smarter customer experiences start with the right partner. As a Summit-tier Salesforce partner, Hexaware uses AI and deep industry experience to make every interaction faster, easier, and personal.
How Enterprises Improve CRM Performance with a Certified Salesforce Partner
Getting more from Salesforce takes more than the platform itself. A certified partner brings the experience to set it up right, connect it to the rest of your systems, and shape it around how your teams work. Hexaware does exactly that, combining Salesforce consulting, implementation, and AI to modernize your CRM, speed up service, and make each experience smarter.
We map your Salesforce roadmap to real business goals, using design thinking, ROI analysis, and solid architecture, so every decision is thought through before you start to build.
Salesforce Consulting
We map your Salesforce roadmap to real business goals, using design thinking, ROI analysis, and solid architecture, so every decision is thought through before you start to build.
CX Design and Journeys
We design around people, with clear user personas and journeys that make each interaction easier, so customers get experiences that feel simple, personal, and worth coming back to.
Product and App Engineering
We build fast with low-code and composable solutions, Lightning components, and AI-ready apps on a scalable architecture, so new capabilities reach your teams sooner.
Evolution and Managed Services
We keep improving Salesforce after go-live, with adoption support, Salesforce managed services, and automated CI/CD and testing, so the platform evolves as your business changes.
Reimagine Salesforce with Hexaware: Smarter CX, Faster Value
Explore our Client Impact Series to see how we put AI to work across Salesforce with Agentforce and Einstein. Inside are our service offerings across every Salesforce Cloud, plus real success stories from a global clinical research organization, a leading insurer, a global bank, and a music rights collective.
Salesforce built around your industry, from healthcare and life sciences to wealth, insurance, and beyond.
Healthcare with Health Cloud
Personalized patient engagement with easier consent, e-diaries, and smart scheduling, backed by analytics.
Cell and Gene Therapy Solutions
Salesforce built for the field, linking patient management, supply chain, quality, and logistics via CRM.
Private Wealth Management
Turn client relationships into managed assets, with personalized service and next-best actions on Salesforce.
Insurance with Financial Service Cloud
Give agents one 360-degree view of each customer, with analytics and AI agents to speed claims and decisions.
Predictive Care and Service Management
Keep data clean and governed, with AppExchange and MuleSoft integrations that keep Salesforce reliable.
Bring selling, revenue, and commerce onto one platform. Sales Cloud guides reps with always-current pipeline and forecasts, Revenue Cloud automates the order-to-cash process, and Commerce Cloud helps you sell across more channels, with Agentforce handling routine prospecting and outreach.
Reach the right customer with the right message. Marketing Cloud personalizes campaigns across channels, and Data 360, formerly Data Cloud, brings your customer data together in real time, so every team works from one clear, current view of each person you serve.
Start closer to your industry instead of from scratch. Financial Services Cloud gives a full view of each customer, Health Cloud connects patient care, and Salesforce Industries (formerly Vlocity) adds sector-specific processes, with AI agents built for fraud, onboarding, and clinical work.
Help customers get answers faster on every channel. Service Cloud gives agents the context to resolve issues quickly, with Agentforce handling routine tier-1 cases around the clock, while Experience Cloud gives customers and partners self-service portals built around what they need.
Put AI to work across your Salesforce. Einstein brings generative and predictive AI into everyday workflows with real-time data, while Agentforce deploys autonomous AI agents across sales, service, marketing, commerce, analytics, and development, so your teams spend less time on manual work and more time with the customer.
Hexaware’s agentic AI platform for the software lifecycle. Its AI agents read code, draft requirements and designs, and automate testing, so Salesforce builds and modernization move quickly, with security and governance built in.
Hexaware’s AI and machine-learning automation platform. It drives intelligent automation across processes and IT operations, and powers autonomous, self-healing testing, so Salesforce releases stay fast, reliable, and low-effort.
Hexaware’s enterprise AI agent platform with a large library of ready-to-deploy agents. It connects to CRM and other core systems with orchestration and governance, so you can extend Salesforce with agents that resolve inquiries and run workflows.
Hexaware’s platform for automating the cloud journey. It assesses, migrates, and modernizes legacy applications and data estates to the cloud, useful when moving off legacy CRM or building a cloud-ready data foundation for Salesforce.
A planning canvas that lines up your Salesforce initiatives with business goals, then helps you prioritize them by impact, so the work you take on first is the work that matters most.
Industry recognition for helping enterprises unlock greater value from Salesforce through innovation, expertise, and execution.
Shishir Agarwal
Leader
Rupesh Mithani
Leader
Sachin Deshmukh
Expert
A certified Salesforce partner starts with Salesforce consulting to understand your goals, then shapes Salesforce CRM around how your teams actually work. That foundation, tuned to your processes and data, is what lifts day-to-day Salesforce customer experience—giving customers faster answers and more personal service.
Salesforce implementation for sales and marketing means setting up Sales Cloud and Marketing Cloud, connecting them to clean data, and automating the handoffs between teams. A partner with deep Salesforce cloud expertise reuses proven low-code components and accelerators, so pipeline, campaigns, and reporting go live faster and keep improving after launch.
A certified Salesforce partner connects Salesforce to your core systems with MuleSoft and brings customer data together in Data 360 (formerly Data Cloud). Delivered as managed Salesforce services, this gives every team one real-time view of the customer instead of data trapped in separate systems.
Yes. Through a structured Salesforce partnership, enterprises retire legacy CRM and move to Salesforce with their data, workflows, and integrations intact. Strong Salesforce implementation services plan the migration in stages, so the business keeps running while the new platform comes online.
Enterprises use Einstein for generative and predictive AI inside Salesforce, and Agentforce to deploy AI agents that handle routine work like tier-1 cases and prospecting. Together they cut manual steps and improve Salesforce customer experience by responding faster and more consistently.
Look for a certified Salesforce partner, such as Hexaware, with proven Salesforce implementation services, real industry experience, and a clear Salesforce managed services model for the run stage. The right Salesforce partnership covers build, transform, and run, so the platform keeps delivering value long after go-live.
Build Outstanding Experiences with Salesforce
