Hexaware brings in deep domain expertise in claims management services using processes that are compliant to global standards. Our processes leverage the use of home grown automation that have been incorporated on large scale client engagements. By making use of our Payer solutions, you will be able to create digital member engagement and other aspects that are critical to your business growth.
Our solution works collaboratively with social media to stop revenue leakages that may result from inflated claims billing. Intelligent and robust reporting structure provides 360 degree view of your entire claims function.
Customer Research and Product Creation
Sales and Marketing
Policy Acquisition
Policy Servicing
Billing and Collections
Claims Processing
Insurance Accounts and Regulatory Reporting
Customer segmentation
Product design
Actuarial services
Regulatory approval
Background research and analytics
Distribution channel management
Direct sales
Outbound / Inbound
Telesales
Marketing and Advertising
Obtain and validate
Risk details
Policy validations
Premium calculations
Policy authorizations
Prepare and issue policy
Customer query handling
New business data entry
Maturity processing
Servicing for loans, surrenders and lapsation
Inbound call center
Capture and index queries and complaints
Update database
Prepare and send response
Refunds
Exception handling
Record remittance
Collect premiums
Produce bill statements
Reconciliations of bulk premiums
Handle billing queries
Payment processing
Assessment litigation
Complex claims assessments
Recovery of overpayments
Index claims
Register claims
Claims validation
Settlement
Invoice
Processing claims invoices
Generate reports for regulatory agencies
Tax processing
Bank reconciliations
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