Hexaware Named a Leader in the ISG Provider Lens® 2025 Intelligent Automation Services U.S. Quadrant Report

Hexaware has been recognized as a Leader in two key quadrants—Intelligent Enterprise Automation and Artificial Intelligence for IT Operations (AIOps)—in the ISG Provider Lens® Intelligent Automation Services 2025 report. The recognition highlights Hexaware’s expertise in guiding US enterprises through AI-driven automation solutions.

The global technology research firm Information Services Group (ISG) underscored Hexaware’s Tensai® platform for driving integrated and future-proof transformations. Hexaware’s Tensai®-led AIOps suite combines agentic AI, GenAI accelerators, and tool-agnostic observability to deliver secure, scalable, and intelligent IT operations.

This recognition spotlights Hexaware’s capabilities in AIOps, from voice and contact center copilots to agentic AI-based ticket generation and diagnostics. Hexaware also integrates advanced RCA techniques, including agent-based and topology-based RCA, predictive and preventive analytics, and anomaly detection.

Hexaware’s core competencies include:

• AI-driven observability and RCA suite: Hexaware’s AIOps portfolio provides a comprehensive suite of AI-powered capabilities that encompass both operational intelligence and UX enhancement.
• Scalable architecture with secure autonomy: Hexaware’s Tensai® agentic AI reference architecture enables secure, human-supervised autonomy across IT operations, leveraging LLMs, SLMs, and agentic workflows for contextual automation and continuous learning.

Deep Understanding of Varied Business Environments

As an intelligent enterprise automation services provider, Hexaware’s capabilities reflect a deep understanding of varied business environments. The practice encompasses RPA, agentic AI, GenAI, process discovery and mining, staff augmentation, bot management and support, and dynamic workflow automation.

ISG stated that “Hexaware’s IEA services embed AI into core enterprise functions to empower U.S. organizations with accelerated decision-making.”

Strengthening the Ecosystem with Tailored Solutions

Hexaware’s position as a leading provider of intelligent enterprise automation is also backed by:

• Industry-specific automation and agentic AI solutions: Hexaware’s domain-specific agentic AI solutions portfolio includes intelligent agents for finance and accounting, banking and fintech, insurance, and content creation.
• Technological breadth and integration capability: Hexaware’s automation solutions are powered by a robust and diverse technology ecosystem, integrating platforms such as UiPath, Power Automate, Automation Anywhere, and Blue Prism, alongside OpenAI and Meta’s LLaMA for GenAI and agentic AI.
• Integrated advisory-to-execution framework: Hexaware delivers a comprehensive automation portfolio encompassing advisory, implementation, and management services. Its services range from GenAI and agentic AI consulting to intelligent process automation and bot migration.

About the ISG Report

The ISG Provider Lens® 2025 Intelligent Automation Services report evaluates a cross-section of global vendors across multiple categories, distinguishing those with proven capabilities to deliver end-to-end automation consulting, development, and implementation solutions that align with business needs.

Hexaware Named a Leader in AIOps in the ISG Provider Lens® Intelligent Automation Services 2025 U.S. Quadrant Report

“Hexaware’s Tensai® platform with agentic AIOps capabilities delivers measurable gains through intelligent RCA, full-stack observability, and secure automation. Its flexible architecture and innovation roadmap make it a preferred choice in enterprise AIOps transformation.” — Ashwin Gaidhani & Sameen Mohammed Siddique, Report Authors

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Hexaware Named a Leader in Intelligent Enterprise Automation in the ISG Provider Lens® Intelligent Automation Services 2025 U.S. Quadrant Report

“Hexaware’s IEA services embed AI into core enterprise functions to empower U.S. organizations with accelerated decision-making, streamlined operations, and strengthened regulatory compliance across business processes.” — Ashwin Gaidhani & Sameen Mohammed Siddique, Report Authors

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To explore Hexaware’s AIOps and enterprise automation solutions, visit our Tensai® page.