Enterprises world over are transforming the way they run business operations. In their journey to shift from manual to digital operations, RPA has been a key enabler. However, complete business process transformation demands a shift to a digital way of working which encompasses technologies beyond RPA such as Artificial Intelligence, Machine Learning and Natural Language Processing.
In line with this shift, Hexaware leverages its 3 core themes to create business value for customers: AUTOMATE EVERYTHING™, CLOUDIFY EVERYTHING™ and TRANSFORM CUSTOMER EXPERIENCE™. As a part of our AUTOMATE EVERYTHING™ theme, Hexaware’s Intelligent Process Automation Services (HIPAS™) serves as a strategic offering to boost efficiency and bottom line for our clients, by putting Automation-as-a-Service to its best use. To deliver digital business process transformation, HIPAS™ leverages a whole range of new-age technologies from Robotic Process Automation to Artificial Intelligence technologies such as Cognitive OCR, Machine Learning, Natural Language Processing, Speech Recognition and Image Analytics.
We help our clients categorize and prioritize their business processes as potential candidates for automation basis their complexity, characteristics and risk involved. We also assist our clients in designing their Intelligent Automation Center of Excellence with the right structure as well as a governance model with well-defined roles and responsibilities. We also ramp up their technical know-how by incorporating best practices for end-to-end automation from Process Assessment & Documentation to Deployment & Production Support.
We follow best of breed methodologies including agile to design and develop automation solutions, leveraging our current partners like Automation Anywhere, UiPath, Blue Prism and WorkFusion. In addition to RPA, our transformation approach incorporates additional digital levers like AI, ML, Chatbots, Voicebots, etc. leveraging multiple best in class products.
We provide L1, L2 and L3 support for BOT Management to drive continuous process improvement by monitoring BOT performance and effectiveness and through advanced insights from business analytics.
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