Enterprises world over are transforming the way they run business operations. In their journey to shift from manual to digital operations, Intelligent Process Automation (IPA) has been a key enabler. However, complete business process transformation demands a shift to a digital way of working which encompasses technologies beyond RPA such as Artificial Intelligence, Machine Learning and Natural Language Processing.
In line with this shift, Hexaware leverages its 3 core themes to create business value for customers: AUTOMATE EVERYTHING®, CLOUDIFY EVERYTHING® and TRANSFORM CUSTOMER EXPERIENCE®. As part of our AUTOMATE EVERYTHING® theme, Hexaware’s Intelligent Process Automation Services (HIPAS™) serves as a strategic offering to boost efficiency and bottom line for our clients, by putting intelligent process automation to its best use. To deliver digital business process transformation, HIPAS™ leverages a whole range of new-age technologies from Robotic Process Automation to Artificial Intelligence technologies such as Cognitive OCR, Machine Learning, Natural Language Processing, Speech Recognition and Image Analytics.
Driving process automation has been a key aspect for customers willing to improve workforce productivity, achieve process efficiency, enhance customer experience and optimize costs. Hexaware’s intelligent process automation approach revolves around perfecting the execution of the entire lifecycle of the customer’s digital transformation journey through a robust framework branched across three phases:
Hexaware’s strategic engagement for driving the customer’s process automation journey encapsulates an end-to-end implementation model. We engage with the customer to design and setup an Intelligent Automation Center of Excellence with the right governance model and well-defined roles and responsibilities. Hexaware assists the customer in evangelizing the concept of intelligent process automation adoption across the enterprise by engaging with the right stakeholders using a top-down and bottom-up approach. Our tool-based process assessment and discovery is enabled through our partnership with leading products such as Celonis, Process Gold and Kryon.
Development & Deployment
Hexaware’s end-to-end process automation solution approach incorporates additional digital levers such as smart data intake, AI, ML, Chatbots, Voicebots, etc. leveraging multiple best-in-class products. We follow best breed of development methodologies in agile and iterative waterfall to design and develop automation solutions through our internal capabilities and leveraging our partnership with platforms such as Automation Anywhere, UiPath, Blue Prism, Workfusion and Antworks to drive transformation for the customer. The digital workforce is bound by similar security policies and regulations as that of their human counterparts, hence we engage with the support teams such as IT, Security, Infrastructure and HR from Day 1 to facilitate better collaboration.
In the first iteration of deployment, the functionality of a typical Digital Worker is limited, in turn restraining its operative potential and efficiency. Hexaware’s BOT support and maintenance function, a key enabler of intelligent process automation, targets this through re-schooling/BOT enhancement to realize the desired levels of performance elevating the responsibility of their human workforce, transitioning them from an operator to a decision-maker improving quality of work and employee satisfaction. Apart from the provision of L1, L2, L3 support ensuring BOT effectiveness. Hexaware, on an ongoing basis, measures and reports the performance, effectiveness and adoption rate of BOTs as well as monitor their adherence to the security policies and guidelines of the enterprise.
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