Contact Center Transformation for the Second Largest Telecom Company

Contact Center Transformation for the Second Largest Telecom Company

Hexaware helped the second largest telecom operator in their continuous journey towards Customer Experience

Transformation by reducing the customer churn and improving their revenue market share.

Results and benefits delivered through our Customer Experience Transformation Solutions:

We helped the customer achieve 67% reduction in customer churn by:

  • Improving the customer reachability from 50% to 75%
  • Reducing the total number of Customer complaints by 40%
  • Reducing Application rejections from 22% to 7%
  • Achieving a CSAT score of 96% on back office resolution

Download this case study to learn how Hexaware transformed their Customer Experience.

Download Now

Thank you so much, we will get back to you

Want us to get back to you ?

  • First Name*
  • Last Name*
  • Business Email*
    • Please enter valid business email
  • Mobile Number*
  • Job Title
  • Organization
  • The information you provide will be used in accordance with our terms of  Privacy Policy

  • ( Mandatory field * )

chat
up