Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services
Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
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For those who missed the first blog, we spoke about the genesis of tensai®, our multi-experience platform. To recap, tensai® presents three facets: Automation, Intelligence, and Platformization with our AI-first approach to the industry. We aim to transform an organization’s agility, efficiency, and experience dimensions. As promised, let’s talk about Agility today. Here are some of the industry challenges that Agility aims to address:

In our context, agility is about orchestrating the Continuous Integration, Delivery, and Deployment of applications while embedding shift-left principles, including security and compliance, at scale.
In simpler terms, agility focuses on scalable DevOps solutions with critical differentiators. While everyone talks about DevOps today, the real question is: Where do you stand on Extensibility, Scalability, Compliance, Observability, and Visibility?
Achieving agility and innovation in DevOps requires seamless integration, scalability, compliance, observability, and visibility. By addressing these key pillars, organizations can optimize their toolchains, enhance operational efficiency, and drive value.

Do you have a standard data model that helps establish metadata uniformity to achieve two primary goals?
Ask yourself: How seamless is your toolchain integration? Are your tools truly interoperable, or are you still facing silos?
How adaptable is your DevOps solution? Can it scale across various technology stacks, environments, or application pipelines?
Consider this: Are you ready to grow and evolve with your business needs, or are you hitting roadblocks with each new scale-up?
How early do you incorporate compliance checks against security and domain-specific standards like NIST 800-53, GDPR, or HIPAA?
Consider this: Are you integrating compliance from the start or scrambling to meet standards at the last minute? Early compliance can mitigate risks and streamline processes.
How mature are your observability practices?
Ask yourself: Are you just monitoring individual components or leveraging observability on user journeys with AI/ML to identify anomalies and implement self-healing mechanisms?
Today, there’s a need for omniscient insights to gauge value and ROI. The old-school metrics? It’s time to kiss those dinosaurs goodbye and embrace DORA and Value Stream Mapping (VSM).
Connecting DORA and Flow metrics is critical. Lead Time for Changes helps track time from commit to deployment, while Flow Time measures from concept to delivery. This linkage helps identify idle times between phases, making DORA metrics more mature and actionable.
Ask yourself: Are you leveraging these omniscient value stream insights through a platform like tensai® to drive true agility and ROI in your organization?
Not all value translates directly to revenue. While commercial value is significant, features must also deliver customer efficiency, future, and market value. It’s about creating a holistic approach to value delivery.
Next, we’ll explore the dimension of Efficiency. Stay tuned as each blog builds on the last, leading to a comprehensive view of tensai®’s capabilities. And remember, we save the best for last—how GenAI integrates into this entire ecosystem!
Lots spoken…feel free to comment or message me on topics you need more information about.