Global Business Services (GBS)
Experience-led shared services transformation
Connect with a GBS Lead
Cost savings and automation are no longer enough. The future of shared services is experience-led. Hexaware’s Global Business Services (GBS) solutions transform your shared service centers (SSCs) through design thinking, hyper-personalization, and proactive, stakeholder-centric services. Our approach goes beyond digital enablement and process optimization to address the unique pain points and expectations of customers, employees, vendors, and business leaders. We integrate data, process, digital, controls, insights, and experience to deliver a 360-degree transformation—driving measurable business impact across finance, HR, sales, procurement, and more.
Turn to Our Global Business Services Solutions to:
Tap into our deep expertise in experience discovery, stakeholder mapping, and value expectation analysis. We benchmark your current state, assess transformation readiness, and co-create a future GBS model that prioritizes holistic stakeholder experience. Our advisory spans target operating model design, SLAs/KPIs, transition planning, and continuous improvement—ensuring every transformation is mapped to real business outcomes and multi-stakeholder value.
Count on us to assist in establishing and managing global business services (GBS) across organizational functions seamlessly. With a focus on noise-free transitions and process consolidation, we facilitate rapid stabilization and steady-state operations across various enterprise functions such as finance, sales operations, human resources, and procurement. Our flexible engagement models—managed services, carve-outs, virtual captive, BOTT, and joint ventures—ensure autonomy, quality, and transformation throughout your GBS journey.
With deep domain expertise and partnerships with best-in-class solution providers, our global business services strategy drives impactful, tailored transformation across finance, sales, human resources, and procurement for global clients. Our approach surpasses traditional digital and automation levers by integrating data management, bolt-on platforms, process automation, control solutions, analytics, and experience management solutions. Our experience-led GBS strategy is powered by design thinking and holistic transformation, enabling process reimagination and hyper-personalization across finance, sales, human resources, and procurement for global clients. We integrate advanced analytics, AI, and agentic automation to proactively address stakeholder needs, optimize processes, and deliver business impact beyond cost savings—such as cash flow optimization, revenue uplift, and improved employee and customer satisfaction.
Turn to Our Global Business Services Solutions to:
Our Global Business Services (GBS) Capabilities
Our extensive experience covers the full spectrum of finance and accounting services, including vendor setups, invoice processing, payments, credit analysis, collections, cash application, deductions, financial close, financial planning and analysis, and treasury. As your trusted partner for finance outsourcing and transformation, we leverage 360-degree transformation, advanced analytics, and reporting to drive improvements across your bottom line, top line, liquidity, working capital, controls, and compliance.
Our comprehensive range of HR outsourcing services spans the entire value chain, including employee data management, talent acquisition, compensation and benefits administration, payroll processing, learning management, and employee engagement services. Our AI-led screening services support some of the largest background verification companies in the world. We leverage employee sentiment analysis and ROI analytics for HR programs to drive retention, satisfaction, and performance.
Our sales operations expertise includes item master management, quoting, pricing, order management, sales returns, sales service, credit notes, ship and debit, and warranty management. Through design thinking and analytics, we reimagine sales processes for improved cycle times, quote-to-order conversion rate, order processing accuracy, lead conversion rate, and customer churn rate.
Our procurement services encompass vendor management, spend management, contract management, and tactical and strategic procurement, including policy design and category management, to drive substantial savings across spend categories. We deploy automation and analytics to optimize sourcing, contract compliance, and supplier performance, while proactively managing risk and compliance.
Our executive administration services streamline organizational operations, managing calendar appointments, documents, and communication efficiently. We ensure seamless coordination, from scheduling meetings and handling confidential information to arranging travel and overseeing task progress. With expertise in event planning and office logistics, we support organizations with a comprehensive suite of outsourcing solutions tailored to their specific administration needs.
Our marketing and content services drive brand impact and customer engagement through experience-led transformation. We deliver social media listening, demand generation, BTL campaign management, copywriting, content on demand, audits, micro-nugget creation, and moderation. Advanced analytics and AI enable hyper-personalized strategies and real-time insights for agile, data-driven marketing.
Our IT services underpin shared services transformation with end-to-end infrastructure, automation, enterprise app deployment and support, application development, testing, and cloud, data, and analytics solutions. Experience-led integration ensures real-time visibility, robust security, and scalability, while automation and agentic AI drive efficiency, proactive resolution, and innovation.
Case Studies
Insights
Global Business Services (GBS) Team Leaders
Ramya Kannan
Global Business Services Expert
Ramesh Ramanathan
Global Business Services Expert
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