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Empowering Transformation in Travel and Hospitality
Explore how Hexaware empowers the travel and hospitality industries to thrive in today’s dynamic environment. Our advanced IT solutions are designed to enhance customer experiences and drive brand loyalty. Discover key benefits such as personalized services and operational efficiency that drive business growth. Join the community of successful travel and hospitality businesses and unlock new growth opportunities with Hexaware.
Enhance Customer Experiences with Hexaware
Our Focus Areas
Connected experiences, transformed journeys and stays.
Airlines
For over 25 years, Hexaware has been a trusted partner in providing IT services to the airline industry to make journeys more enjoyable.
Airports
Enhance passenger services, streamline ground operations, and secure baggage handling with our bespoke airport management solutions.
Travel Tours
Cater to customers’ unique needs and preferences with our travel technology management services so they can create memories that last a lifetime.
Hotel & Resorts
Elevate guest experiences, cut operational costs, and boost efficiency across hotels and resorts with our end-to-end IT services.
Breaking Down Barriers, Enhancing Experiences
Waiting in line to get a bag tag can put a damper on any travel experience. Our home printed bag tag solution (with at-home tag generation and self-baggage drop integration) is a plug-and-play model that reduces costs and wait time, and enhances passenger convenience.
What if you could know where your customers are and surface just the right message to make their travel or hospitality experience one to remember? Our digital proximity solution elevates travel and hospitality experiences by delivering personalized notifications, enhancing passenger experiences, and driving brand loyalty… all through a user-friendly mobile app. Leveraging IoT, Beacon, NFC, and Augmented Reality, this solution simplifies campaign management, boosts ancillary revenue, and strengthens marketing impact.
Our Maintenance, Repair, and Overhaul (MRO) Remote Assistant connects technicians with remote experts in real-time and provides visual instructions. It offers instant access to critical information and hands-free operations for increased efficiency, reduced downtime, and easy training.
Breaking Down Barriers, Enhancing Experiences
Our Travel and Hospitality services capabilities
Seamlessly transition your legacy systems into agile, future-ready platforms by leveraging our industry knowledge and technical expertise. We enable businesses to unlock new levels of efficiency, innovation, and customer satisfaction in the areas of passenger processing, flight operations, hospitality, and settlement services.
Enhance customer experiences across the travel industry through digital solutions – from seamless booking to efficient processes, e-commerce, and in-flight services, while optimizing contact center services with automation and AI.
Empower your business with meticulous testing and efficient management. Our solution for autonomous testing provides over 75% automation in critical areas like passenger service, loyalty, and cargo management, ensuring agility in the digital age.
Harness the power of data and get real-time insights to enhance decision-making and drive incremental growth. By leveraging deep domain expertise, we deliver comprehensive data solutions — from predictive maintenance to analytics — enabling cross-functional reporting and self-service BI capabilities in Airline, Airport, and MRO analytics.
We enhance guest satisfaction from pre-stay to post-checkout by leveraging advanced self-service technology, delivering higher revenues for hotels and resorts worldwide.
Whether streamlining booking or improving reservations, we aim to empower your business with innovative modernization solutions that ensure smooth, memorable experiences for travelers and guests.
Transform your enterprise with our tailored application services, designed to boost workforce productivity and redefine employee experiences. Seamlessly managing HRMS, Finance, and Supply Chain systems, we ensure operational efficiency across your business.
Client Stories
We support the airline industry in general, and one of the things we’re doing is transforming our business. The partnership with Hexaware was established to really bring them in and help us extend our strategic point of view and, more than anything, figure out how to appropriately execute on the strategic journey that we're embarking on.
John McCorry
CIO, ARC
Case Studies
Insights
Travel and Hospitality Team Leaders
Mani A
Travel & Hospitality Leader
Lalitha Jayaraman
Travel Expert
FAQs
For more than 25 years, we have delivered end‑to‑end travel and hospitality technology services that span airline industry solutions, airport management solutions, travel technology solutions, and hotel and resort operations. Our AI‑first accelerators speed up legacy transformation, cloud migration, and travel system modernization while built‑in digital assurance and BI and analytics frameworks cut risk and cost. Clients gain rapid innovation cycles, lower total cost of ownership, and consistently higher guest and passenger satisfaction. A signature example is the home‑printed bag‑tag solution, which slashes queue times and expenses by letting passengers generate tags at home and drop bags at self‑service kiosks—proof that connected experiences can enrich every journey.
AI now powers hyper‑personalized offers, real‑time demand forecasting, and predictive maintenance across airlines, airports, and hotels and resorts.
Applications of AI in the travel and hospitality industry include:
- Generative AI chatbots handle routine queries.
- Computer vision‑driven self‑bag‑drop and contactless check‑in streamline airport management solutions.
- Recommendation engines inside travel technology solutions boost ancillary sales while minimizing disruption.
- Natural language processing copilots simplify complex rebooking processes for travelers in seconds.
- AI‑driven anomaly detection safeguards operations by flagging irregularities across fleet, room, or itinerary data before they impact customers.
Advanced analytics merges booking, loyalty, IoT, and social data to reveal granular traveler behavior, route profitability, and guest preferences. Integrated dashboards improve on‑time performance, tailor promotions, and reduce overbooking risks, delivering measurable gains for airlines, airports, travel tours, and hotels and resorts alike. Predictive analytics also supports dynamic crew and staff rostering, cutting overtime costs. When fed into AI models, this data uncovers new revenue opportunities and guides strategic network or property expansion decisions.
Cloud‑based PMS and CRM platforms unify reservations, housekeeping, and point‑of‑sale data, enabling mobile keys, in‑room IoT controls, and AI‑powered concierges.
Enhancements include:
- Hotel technology solutions cut check‑in times, personalize amenities, and elevate loyalty program engagement, turning each stay into a memorable experience.
- Voice‑controlled smart‑room features elevate accessibility.
- Real‑time sentiment analysis lets management resolve issues before they escalate.
Together, these capabilities boost incremental revenue per room and enhance brand loyalty scores.
Replacing monolithic passenger service systems with cloud‑native microservices allows airlines to launch products faster, scale during peak seasons, and lower maintenance overhead.
Some of the benefits of IT modernization include:
- Modern digital pipelines also enable at‑home bag‑tag printing, self‑service rebooking, and API‑ready loyalty platforms, delivering seamless journeys and diversified revenue streams.
- Real‑time data sharing between airport and airline ecosystems reduces missed connections and turnaround delays.
- Continuous modernization also empowers revenue management teams to test new fare structures and ancillary bundles without lengthy release cycles.
Let us create next-gen experiences for travelers together.
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