Revolutionizing Retail and CPG with IT Services and Solutions
Drive personalized experiences with AI, Automation, and Data Analytics
Connect with a Retail & Consumer Lead
Discover the Power of Digital Transformation in Retail
Explore how Hexaware empowers retailers to thrive in today’s dynamic market. Our AI-driven solutions and digital transformation strategies are designed to enhance customer experiences and streamline operations. Discover key benefits like improved order fulfilment and tailored strategies that drive efficiency. Join the community of successful retailers and unlock new growth opportunities with Hexaware.
Elevate Your Operations with AI-Driven Retail IT Solutions
Our Focus Areas
Redefining retail for growth and operational efficiency
Supermarkets
Blend online with brick-and-mortar retail for an engaging and unified shopping experience.
Convenience Stores
Drive omnichannel experiences and expansion of new channels, including digital payments.
Apparel & Footwear
Leverage latest technology and multi-tenant platform for an immersive experience.
Quick Service Restaurants
Automate processes, facilitate contactless delivery and rapid customization to meet unique needs.
Specialty Retailers
Drive personalized experiences while improving core supply chain capabilities through Automation and AI.
Consumer Packaged Goods
Transform and innovate to elevate the customer experience
Distribution
Forecast omnichannel demand and optimal transport routes
IT Solutions for Retail & CPG
Transform user experiences with seamless, engaging experiences at all touchpoints. Foster connections with personalization that elevate your brand and turn customers into evangelists. Transform relationships with exceptional experiences that add value and help drive competitive agility and sustainable growth.
Reimagine your IT landscape by streamlining and enhancing business processes, driving efficiency, innovation, and optimized operations. Unlock your organization’s full potential with holistic technology transformation across the entire consumer/retail value chain for maximizing business value.
Revolutionize your retail paradigm by leveraging predictive, actionable data insights to help identify new revenue streams and grow existing ones with margin improvements. Benefit from tangible business outcomes driven by AI and automation to become a thriving data-driven organization.
Harness automation, analytics, and AI to overcome operational challenges, efficiently manage scale, and maintain seamless business operations. Embrace innovation for a future-ready retail landscape with Hexaware’s proprietary product engineering, cloud solutions, and automation tools.
IT Solutions for Retail & CPG
Retail & CPG Services Capabilities
- Unified experience and digital self-service – Strategy, Design, Engineering
- Omnichannel shoppable commerce
- Micro personalization and localization
- AR/VR-led remote assistance & virtual showrooms
- Cloud transformation (Applications, Data and Infrastructure)
- AI/ML-led demand plan, assortments, replenishments, and allocations
- OMS evaluation and Fitment
- Supply chain simulation, control towers
- IoT-led smart routing, assets tracking, and preventive maintenance
- Enterprise data hubs and hybrid platforms – Visioning, strategic assessments, data engineering
- Retail Analytics and data science cloud
- Retail ML engineering and operations
- Insights as a Service
- Integrated technology and business operations
- AI-enabled self-service for end users
- Context-aware persona-based support
- Contact center transformation through next-gen technologies
Accelerators, Frameworks, and Platforms
Intelligent Marketing for Retail
Hexaware’s Intelligent Marketing for Retail, a GenAI-powered suite with four modules—Marketing Data Foundation, AudienceMatch AI, Content Hub, and Social Media Command Center. Our solution helps you achieve smarter targeting, deeper customer insights, streamlined marketing operations and a stronger brand presence.
Dynamic Pricing Solution
Hexaware’s AI-Driven Dynamic Pricing Solution, powered by RapidPricer, enables real-time price optimization using data from various sources, including demand patterns, competitor pricing, inventory, and customer willingness to pay. It helps retailers build a data-backed pricing strategy and make timely, informed decisions to improve profitability and market responsiveness.
Client Stories
Hexaware is a critical partner for us. They have helped us build quality assurance, quality engineering, and support teams from the ground up. In the last year, these teams have helped us in achieving integrity at the stores. I appreciate Hexaware for bringing flexibility, agility, and cost-effectiveness to the table.
Murali Mohan Chakravarthy
Head of Software Development, Tesco
Success Through World-Class Partnerships
We leverage an extensive partner ecosystem to streamline workflows, enhance customer experience, and drive growth
Case Studies
Insights
June 3, 2020
Mike Leyland, CIO – Studio Retail on Redefining the Future of Retail Industry with Hexaware
Client Testimonial
December 15, 2023
Transforming Retail Call Centers with Empathy: Enhancing Customer Experience and Driving Sales
Whitepaper
Retail and Consumer Team Leaders
Kamal Maggon
Retail and Consumer Leader
Ronojoy Guha
Retail and Consumer Expert
Ian Smith
Retail and Consumer Expert
Poornalingam Sukumar
Retail and Consumer Expert
Embrace digital transformation.
Enhance customer satisfaction and optimize retail operations
Let’s Strategize Your Growth Story
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