Salesforce’s analytics, mobile, social and collaboration platform enables us to obtain new insights in data, new ways of connecting with your stakeholders and customers and helps us design engaging journeys for driving customer, partner and employee engagement.
Partner Engagement to meet business objectives collaboratively
By collaborating seamlessly with your channel partners in a secure environment, you get better chances of driving more deals.
By integrating Sales Cloud and Marketing Cloud in private communities, your indirect sales channels are empowered with access to full CRM and innovative marketing strategies, helping them increase demand generation, opportunities, and deals. Hexaware primes your Salesforce systems to help with partner segmentation, collaboration, and nurturing leads.
Employee Engagement to increase productivity
We build Employee Communities to revolutionize the way employees interact by connecting them to the people, content and applications they require.
In this ecosystem, all the information is made available in one place and can be accessed from any device. This helps crowd source ideas, support and resources, thus increasing employee engagement and productivity.
Social relationship management to engage customers
With Social CRM, we collect the data on social media sites and quantify your investment in social media. You get to communicate with customers using the channel of their choice—phone, text, chat, email or social media like Facebook or Twitter.
By the means of social crowd sourcing, we direct you to new product needs, identify emerging risks, carry out brand building activities and marketing campaigns, build self-help communities, and finally share our values through a thought leadership approach.
Customer Engagement with a personalized touch
By integrating Personalization Builder, powered by Einstein, we analyse user behaviour with algorithms and your unique business rules to build a user profile and determine the most relevant content and products for each customer in real time.
Curious ? Know More