Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
News
Hexaware Named a Leader and Rising Star in the ISG Provider Lens® Salesforce Ecosystem Partners 2026 U.K. Quadrant Report
Discover how Hexaware is driving Salesforce transformation through AI integration, Agentforce innovation, and sustained optimization services.
April 29, 2026
3 min read
Share on
Information Services Group (ISG), a technology research and advisory firm, has recognized Hexaware in the ISG Provider Lens® Salesforce Ecosystem Partners 2026 – U.K. report across two quadrants: Leader in Innovation on Salesforce/Agentforce and Rising Star in Value Realization and Optimization Services.
Some of the top service providers who have been called out as Leaders in the report are: Hexaware, Accenture, Infosys, TCS, and Capgemini.
These recognitions show Hexaware’s strength across both innovation and ongoing value delivery. ISG highlights Hexaware’s ability to fuse Agentforce, Einstein AI, Data Cloud, MCP-based automation, digital workers, and proprietary platforms such as RapidX®, Tensai®, and Amaze® to support AI-native Salesforce outcomes, seamless AI integration, and reliable releases.
Leader – Innovation on Salesforce/Agentforce
ISG highlights Hexaware’s innovation in operationalizing AI within Salesforce through Agentforce. The report points to autonomous agents that navigate Salesforce metadata and automate workflows, helping accelerate use cases such as case summarization, sentiment analysis, and next-best action. It also notes Hexaware’s ability to deploy tailored Agentforce agents in 4–6 weeks using structured and unstructured data with iterative feedback loops.
The report also calls out Hexaware’s AI-enabled sales and service capabilities across Agentforce Clouds. These include guided selling, Deal Desk, autonomous agents with Einstein Bots, and MCP-based orchestration, supported by security and compliance accelerators for enterprise-grade reliability.
Rising Star – Value Realization and Optimization Services
In this quadrant, ISG highlights Hexaware’s end-to-end application management model spanning build, transform, and run. The report points to automation, digital workers, outcome-based AMS, and BPaaS-style managed operations that support standardized, high-volume Salesforce processes and sustained optimization.
ISG also emphasizes Hexaware’s structured approach to value realization through health checks, maturity assessments, dashboarding, predictive case management, and org intelligence. RapidX® is noted for analyzing metadata, technical debt, and functional process flows, while Tensai® and Amaze® support automation across testing, deployment, data migration, and modernization activities.
Hexaware Named a Leader in Innovation on Salesforce/Agentforce in the ISG Provider Lens® Salesforce Ecosystem Partners 2026 U.K. Quadrant Report
“Hexaware delivers AI-native Salesforce outcomes by fusing Einstein, Data Cloud grounding and Agentforce orchestration powered by MCP-based automation, RapidX organisational intelligence, Tensai and digital workers and an AI agents library.” – Sonam Chawla – Lead Author
Hexaware Named a Rising Star in Value Realization and Optimization Services in the ISG Provider Lens® Salesforce Ecosystem Partners 2026 U.K. Quadrant Report
“Hexaware delivers end-to-end Salesforce AMS spanning Build, Transform and Run powered by automation, digital workers and BPaaS operations, with Amaze, Tensai and RapidX enabling intelligent automation, predictive monitoring and reliable releases.” – Sonam Chawla – Lead Author
To learn more about our Salesforce partnership and services, click here.
