US-based Healthcare Firm Leverages Agile DevOps for Operational Eﬃciency, Innovation, Automation & Better ROI
Our customer, a leading healthcare provider in the USA, wanted to enhance their existing operating model to improve operational efficiency and transparency. The solution included the use of Digital Application Support and Maintenance (ASM) model, leveraging Hexaware’s crowd-sourced initiative – Brainbox, for continuous improvement and innovation. This helped in achieving business objectives, such as; reduce tickets, improve overall service experience and better time-to-market, with a focus on continuous integration and delivery and increased business to IT alignment though training, coaching and governance.
Total cost savings of approximately US $1.8M per annum
Effort savings of approximately 6500 hours per annum
Read this case study to understand how Hexaware helped leverage Agile DevOps for Operational Eﬃciency, Innovation, Automation & Better ROI.