Implementing Single Member View at Credit Unions

Implementing Single Member View at Credit Unions

Efforts that go into extracting meaningful customer data from multiple systems and making it available to the staff take up a major chunk of the staff’s time, which could be otherwise utilized in fruitful pursuits. Apart from this the Credit union/bank staff also spends extra time in logging in to multiple systems, to retrieve different types of information pertaining to the same customer again, which becomes cumbersome and time consuming.

Hexaware’s API integration platform offering – the API driven Single Member View provides customer information from various downstream systems, including COTS products. The result is display of the most recent, relevant and necessary customer information, which the authorized staff can drill down still further to see specific detailed information.

The advantages from Single member view are

  • Drastic savings in staff’s efforts and time resulting in reduced cost while help in serving customers better
  • Enhanced user interactions, unified customer experience and relationship management with members
  • Increase in probability of cross-selling, quicker response times and more

To explore how to make the most of existing IT investments and an enhanced customer experience with Single Member View, do not miss out on this whitepaper

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