09 Jul 2021
2 MINS READ
ISG Digital Case Study Awards™ is a research program that looks at the objectives and drivers of success with digital transformation through the study of standout case studies.
Technology and service providers worldwide submit case studies, which are independently validated by the enterprise client and reviewed by an expert ISG digital research review committee. Selections are based on a multi-dimensional assessment of the tangible impact of digital transformation on the client’s business and the uniqueness of the provider’s solution. This study is also unique in that it focuses on the collaboration between the provider and the enterprise.
The top case studies were chosen from a record number of provider submissions—nearly 250—that show that a majority of digital transformation initiatives were focused on improvements in customer and user experience, with the related goal of driving top-line revenue growth. Of the 39 providers being recognized, only four providers had four or more standout case studies. Hexaware is one of these four providers.
Standout Case Study: “Three ecommerce shops launched under the gun of a Black Friday deadline”
Manoj Chandra Jha, Senior Lead Analyst – “Hexaware and its client HNI had a standout case study in the Americas and Consumer Goods categories. The COVID pandemic brought about a significant shift in HNI’s business. With more people than ever working from home, HNI needed to quickly find a way to tap into the WFH market, while simultaneously enabling their clientele to shop online while in quarantine. This case study describes how Hexaware and HNI Corp collaborated to launch a new ecommerce platform in just 51 days to sell furniture directly to consumers working from home as well as enterprise customers. This case study is a standout example of digital transformation and adaptation. ”
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Standout Case Study: “Accelerating business model transformation to increase sales through digital channels
Hexaware and its client Studio Retail Group had a standout case study in the United Kingdom & Ireland and Retail categories. In this standout example of business model transformation, partnering with Hexaware helped Studio Retail Group to plan and implement transformation from a historically catalog-based business to a future-ready digital IT architecture to enable rapid expansion on web and mobile channels. This engagement increased Studio’s customer base by 200,000+ while increasing online penetration by 80%.
Standout Case Study: “Digital banking platform launches in time to address usage surge
Mobiquity – Hexaware’s Customer Experience Transformation service line – and its client Bank of the Philippine Islands had a standout case study in the Asia-Pacific and Banking & Financial Services categories. This standout case study exemplifies the value of customer experience and its role in the digital operation model of an enterprise. With a re-platformed web and mobile infrastructure, the bank was able to offer new tools to its customers such as biometric login and digital wallets that ensured customer adoption and loyalty through an improved customer experience.
Standout Case Study: “Access to affordable housing in one of the country’s most expensive neighborhoods”
Hexaware and its client Aspen Pitkin County Housing Authority (APCHA) had a standout case study in the Americas and Public Sector categories. Hexaware teamed up with the city of Aspen, Colorado, to make it easier for citizens to understand and access housing services through a new, holistic digital portal. Using automation and cloud platforms, Hexaware built a solution that was able to digitize most of APCHA’s functions to provide online services to renters and owners of more than 3,000 deed restricted properties. This digital transformation is a standout example of digital transformation in the public sector.
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