Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
News
Hexaware Named a Challenger in the HFS SaS Star Ratings: Agentic Application Management Services (AMS), 2026
HFS Research, a leading global research and advisory firm, has recognized Hexaware as a Challenger in the HFS SaS Star Ratings: Agentic Application Management Services (AMS), 2026. The rating is built entirely on the verdict of enterprise buyers running live engagements — 100% buyer-sourced, with zero vendor influence and no analyst opinion in the score. Hexaware secured its place on the Star Board for Agentic AMS, 2026, alongside 33 vendors assessed from more than 400 screened buyer evaluations.
The HFS SaS Star Ratings assess providers across five towers that differentiate Services-as-Software from legacy, people-led services: AI-First Delivery, Proprietary IP, Investment Velocity, Outcome-Aligned Commercials, and Production Scalability. The rating focuses on agentic AMS, where AI agents — not only human teams — detect issues, diagnose, resolve tickets, and make routine changes, with people supervising.
Hexaware features on a Star Board that includes Accenture, TCS, Infosys, Capgemini, Cognizant, HCLTech, IBM, and Wipro as Leaders, with Deloitte, Persistent, Brillio, Kyndryl, NTT DATA, Tech Mahindra, and others among fellow Challengers.
What HFS highlighted
Hexaware earns its SaS Star Challenger rating on pace and pricing — it is already pricing for outcomes rather than bodies and hours. Buyers value their agility, paired with deep AWS cloud capabilities, and leadership attention that permeates the account from the top. Its platform story is real, from RapidX® for AI-accelerated engineering to AgentverseTM’s governed library of ready-to-deploy agents, making Hexaware a fast, outcome-aligned partner for enterprises that value speed and cloud depth.
Report highlights:
Mid-tier speed: Decisions in days, staffed in weeks — flexible and unbureaucratic
Powerful AWS depth: Well-architected reviews passed AWS’s own audit
Senior attention: The CEO knows the account and filters it down
Outcome-Aligned Commercials: Pricing tied to outcomes rather than bodies — the highest-rated part of Hexaware’s scorecard
Measurable outcomes: Ticket volume down <25%, MTTR (fix speed) down <25%, run cost flat
Strong buyer advocacy: 56% of buyers would actively recommend Hexaware (9–10 on a 10-point scale)
Rated across the five towers of Services-as-Software
Tower
What buyers said
AI-First Delivery
Fast, industry-aware delivery that gets teams productive quickly, with RapidX® code-gen pilots already producing usable output
Proprietary IP
Genuine, industry-grounded domain knowledge buyers put to immediate use — Tensai® applies agentic reasoning to IT operations, and AgentverseTM ships a governed library of 600+ ready-to-deploy agents
Investment Velocity
Steady investment anchored by AWS cloud depth strong enough to pass AWS’s own audit, with senior attention on the account
Outcome-Aligned Commercials
Pricing tied to outcomes rather than bodies and hours — the highest-rated part of Hexaware’s card
Production Scalability
Delivers measurable production gains and runs cleanly at normal scale, with over a dozen clients running agentic IT operations in production and ~50% growth in 12 months
Voice of the customer
“Their team knows our systems better than our own staff.” — Hexaware client
Buyers also highlighted Hexaware’s legendary delivery discipline and impeccable governance cadence, contextual knowledge accumulation, scale and stability (absorbing an acquisition’s estate in a quarter), an airtight transition methodology with zero regression at cutover, and runbooks that survived an audit.
Hexaware Named a Challenger in the HFS SaS Star Ratings: Agentic Application Management Services (AMS), 2026
“Hexaware earns its SaS Star Challenger rating on pace and pricing, and it is already pricing for outcomes rather than bodies and hours. Buyers value its agility, paired with deep AWS cloud capabilities, and leadership attention that permeates the account from the top. Its platform story is real, from RapidX® for AI-accelerated engineering to Agentverse™’s governed library of ready-to-deploy agents, making Hexaware a fast, outcome-aligned partner for enterprises that value speed and cloud depth.” — Hansa Iyengar, Practice Leader, HFS Research
To learn more about Hexaware’s AI-first AMS delivery and how our AI-led application management, AIOps and observability, and agentic IT operations capabilities can transform your application estate, click here.
