Hexaware Named CX Star Performer and a Leader in the ISG Provider Lens™ Salesforce Ecosystem Partners 2024 U.S. and U.K. Quadrant Report
April 8, 2024
Information Services Group (ISG), a leading global technology research and advisory firm, recognized Hexaware as CX star performer and a leader in Implementation Services for Core Clouds — Midmarket and Managed Application Services for Midmarket in the ISG Provider Lens™ Salesforce Ecosystem Partners 2024 U.S. Quadrant Report.
Hexaware’s recognition as the first service provider to be named a Star Performer in 2024 underscores its commitment to excellence. Among its Salesforce clientele, Hexaware is acknowledged for its agility, adeptness in managing intricacies, reliable troubleshooting, and knack for proposing groundbreaking solutions.
“Hexaware is the first service provider to be named a Star Performer in 2024. This is not surprising, considering the number of other ISG Star of Excellence awards they have received over the past few years. They received the highest customer experience scores compared to all the service providers considered for the 2024 ISG Salesforce Ecosystem research study. Clients from diverse industry verticals, such as financial services and healthcare, have expressed a high level of satisfaction with Hexaware’s ability to maintain relationships, particularly when transitioning work and executing handovers. In response to the ISG’s voice of customer survey, Hexaware’s Salesforce clients have specifically acknowledged them for their agility, expertise in handling complexity, reliability in troubleshooting and ability to suggest innovative solutions. Congratulations Team Hexaware. There is no greater achievement than receiving praise and appreciation from our clients.” said Jan-Erik Aase, Partner and Global Head – ISG Provider Lens.
The midmarket segment’s Salesforce implementations predominantly emphasize Agile methodologies and encompass diverse cloud products and its managed application services allow providers to prioritize support for upgrades, data management, user training, and interface management.
In U.S., Hexaware has been named a leader for Implementation Services for Core Clouds—Midmarket, praised for its strategic consulting, agile methodology, industry expertise, and integration prowess. In the U.K., our strengths lie in our cross-domain offerings, the Carlyle factor, flexible delivery approach, and proprietary solutions.
In Managed Application Services for Midmarket in the U.S., the report applauds our comprehensive pay-per-service solutions, efficiency focus, and commitment to data and process quality. Meanwhile, in the U.K., our strengths shine through proprietary tools, value-driven approach, catalogue-based offer, and core cloud services.
Moreover, the report highlights our innovative Tensai® platform, driving ITSM optimization and automation, along with RapidX™, a dynamic dashboarding tool, further solidifying our position as leaders in these quadrants.
Hexaware Named a Leader in Implementation Services for Core Clouds — Midmarket in the ISG Provider Lens™ Salesforce Ecosystem Partner 2024 US Quadrant Report
“Hexaware has a compelling portfolio for the implementation of Salesforce and has shown significant growth in recent years.”
— Rainer Suletzki
Hexaware Named a Leader in Managed Application Services for Midmarket in the ISG Provider Lens™ Salesforce Ecosystem Partner 2024 US Quadrant Report
“Hexaware provides comprehensive and reliable application services for Salesforce with flexible pricing and a focus on efficiency by automation.”
— Rainer Suletzki
Hexaware Named a Leader in Implementation Services for Core Clouds — Midmarket in the ISG Provider Lens™ Salesforce Ecosystem Partner 2024 UK Quadrant Report
“Hexaware is a Leader in this quadrant due to its robust capabilities, comprehensive methodologies, frameworks, tools, proprietary value-adding solutions and access to the Carlyle Group portfolio companies.”
— Rodrigo Barreto
Hexaware Named a Leader in Managed Application Services for Midmarket in the ISG Provider Lens™ Salesforce Ecosystem Partner 2024 UK Quadrant Report
“Hexaware offers comprehensive application management services, employing an outcome-based approach covering the build, transform and run stages. It follows a pay-per-service model with a catalogue-based offer. It is a Leader in this quadrant.”
— Rodrigo Barreto
Hexaware Recognized as a CX Star Performer in the ISG Provider Lens™ Salesforce Ecosystem Partner 2024 Study
“Team Hexaware is a great partner and is always available to help, solve a problem or even brainstorm. I very much appreciate their level of engagement.”
— VP, IT, Healthcare Industry and one of our valued clients