Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
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Hexaware Named a Leader in the ISG Provider Lens® Insurance Services – ITO 2026 Global Quadrant Report
July 23, 2026
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– ISG names Hexaware a Leader in Insurance Services – ITO in its 2026 Global Quadrant Report.
– Its AI-led stack includes RapidX®, Tensai®, Agentverse™, and Amaze® for insurance transformation.
– Its Tensai®-powered Insurance AI Suite deploys agents for FNOL, submission evaluation, and risk assessment.
Information Services Group (ISG), a global AI-centered technology research and advisory firm, has recognized Hexaware as a Leader in Insurance Services – ITO in the ISG Provider Lens® Insurance Services – ITO 2026 Global Quadrant Report.
The report evaluates providers supporting insurers with legacy core modernization, regulatory and compliance enablement, cloud-native and data-driven operations, and GCC enablement via BOT models across the insurance value chain.
The report states that the global insurance IT outsourcing (ITO) market is shifting from legacy sustain-and-operate models toward AI-enabled, outcome-driven modernization. It identifies five pillars of winning insurance ITO providers: Insurance domain engineering; Governed AI in production; Infrastructure resilience and hybrid cloud orchestration; Global scale with regional execution maturity; and ITO as a transformation backbone.
Insurance Services – ITO: Leader
ISG describes Hexaware as an agile insurance ITO partner of choice for mid- to large-scale global carriers, combining deep insurance automation, AI solutions, accelerators, and personalized engagement. The report highlights three strengths:
AI-powered proprietary platforms: Hexaware delivers insurance ITO services through proprietary platforms, including RapidX® for insurance digital transformation, Tensai® for AI-powered automation, Agentverse™—an enterprise AI agent platform with ready-to-use agents, and Amaze® for cloud adoption. ISG describes these as a tightly integrated AI-led delivery stack, with Amaze® automating cloud migration, Tensai® accelerating deployment with built-in security, and RapidX® leveraging GenAI to assess legacy code and plan accelerated modernization.
Platform-agnostic core modernization expertise: Hexaware offers platform-agnostic insurance core modernization with proven Guidewire and Duck Creek capabilities. Its insurance consulting and delivery spans underwriting, claims, policy servicing, and customer service, helping insurers modernize diverse estates without vendor lock-in or unnecessary complexity.
Tailored agentic AI framework for insurance: Hexaware’s Tensai®-powered Insurance Enterprise AI Acceleration Suite is an agentic AI framework for Life, Annuity, General, Commercial, and Specialty insurance lines. The company deploys AI agents trained in processes such as submission evaluation, intelligent FNOL, and risk assessment, providing domain-specific capabilities.
Hexaware Named a Leader in Insurance Services – ITO in the ISG Provider Lens® Insurance Services – ITO 2026 Global Quadrant Report
“Hexaware advances insurance ITO by combining its Amaze®, RapidX®, Agentverse™ and Tensai® automation suites with insurance domain expertise to deliver AI-led transformation.” — Ashish Jhajharia, Lead Analyst – Insurance, ISG, and Sandhya Navage, Lead Research Specialist, ISG
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