Information Services Group (ISG), a leading global technology research and advisory firm, has recognized Hexaware as a Leader in the ISG Provider Lens® Workday Ecosystem 2026 U.S. report in two quadrants: Deployment and Integration Services, and Performance and Optimization Services.
The study assesses how service providers help clients transform their Workday software from a cloud-based system of record for people and finance into an intelligent enterprise platform that supports AI-enabled decision-making, workflow automation, platform extensibility, and continuous business improvement. It evaluates providers across four stages of the Workday lifecycle: transformation services for planning; deployment and integration; ongoing optimization and application management services (AMS); and innovation services.
The U.S. Workday deployment and integration services market has moved beyond traditional implementation toward AI-enabled, accelerator-led delivery. Providers embed AI into configuration, testing, data migration, integration development, and cutover activities, helping reduce manual effort, improve quality, and accelerate deployment.
Leader – Deployment and Integration Services
Hexaware delivers Workday deployment and integration services through a Workday-first model that combines implementation expertise, integration engineering, extend-led innovation, and extensive deployment assets. It supports SAP, Oracle, Salesforce, ServiceNow, payroll, banking, and collaboration platforms, and in U.S. engagements has reported reducing integration efforts by 30%, enabling faster deployment and standardized enterprise connectivity.
ISG highlights three strengths:
Enterprise deployment methodology: Hexaware applies a structured deployment lifecycle that spans discovery, assess, optimize, architect, configure, test, and deploy phases across Workday implementations.
Integration library and scalability: Hexaware stands out with its integration factory, which features 5,000 reusable integrations and extensive deployment assets. It supports SAP, Oracle, Salesforce, ServiceNow, payroll, banking, and collaboration platforms.
Migration and data automation: Hexaware has invested in deployment accelerators, including the M&A Migration Helper, Data Migration Tool, Worker Document Load Tool, Integration Migration Tool, and Touchless SAP SuccessFactors-to-Workday Migration Tool.
Leader – Performance and Optimization Services
Hexaware combines Workday managed services, optimization, and AI-enabled operations with platform-native innovation through a Workday-first strategy focused on Extend, Sana, intelligent automation, and platform-native value realization. Its U.S. managed services portfolio combines L2 and L3 support, enhancement services, security administration, integration monitoring, issue resolution, and governance across core HCM, talent, compensation, time, security, and integrations.
ISG highlights three strengths:
AI-powered AMS excellence: Hexaware’s U.S. managed services portfolio combines L2 and L3 support, enhancement services, security administration, integration monitoring, issue resolution, and governance across core HCM, talent, compensation, time, security, and integrations.
Release and change governance: Hexaware has established a repeatable framework for managing Workday updates through release assessments, testing, validation, deployment support, and enhancement governance.
Automation-driven optimization: Hexaware’s investment in operational accelerators is a key differentiator. These accelerators include AMAZE® for ERP, integration factory, report builder, configuration loader, tenant maintenance tool, and AI-enabled platforms. The integration factory houses over 5,000 reusable integrations, while the report builder provides more than 3,000 reusable reports.
