Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
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Hexaware Named a Leader in the ISG Provider Lens® AI-driven ADM Services 2026 US Quadrant Report
September 23, 2026
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Hexaware has been positioned as a Leader in three quadrants—Application Development Projects, Application Managed Services – Sls, and Continuous Testing Specialists—in the ISG Provider Lens® AI-driven ADM Services September 2026 Quadrant Report for the U.S. market. The positioning reflects Hexaware’s focus on embedding AI across the AI-driven application development, management, and testing lifecycle through proprietary platforms and governed delivery practices.
The global technology research and advisory firm, Information Services Group (ISG), evaluated providers based on how they integrate AI, GenAI, agentic workflows, automation, platform engineering, governance, and quality controls across the application lifecycle. Hexaware’s positioning spans both project-based delivery and ongoing operations, supported by platforms such as RapidX®, Agentverse™, and Tensai®.
Accelerating Application Development through AI-native Engineering
In the Application Development Projects quadrant, ISG’s assessment noted Hexaware’s emphasis on embedding AI agents throughout the software development lifecycle—from requirements engineering and backlog creation to code generation, testing, and governance. Hexaware’s AI-driven application development portfolio supports agentic AI-enabled development, AI-native software development, legacy modernization, cloud-native engineering, and rapid prototyping.
Hexaware’s core development capabilities include:
AI-native delivery model: Hexaware’s approach to application development centers on using AI agents for requirements engineering, backlog creation, code generation, testing, and governance activities through RapidX®, Agentverse™, and a modern delivery framework. This model is designed to enable agent-led delivery while concurrently maintaining human oversight and enterprise governance controls, underpinning a structured approach to AI-native software development.
Agent-based ecosystem: Agentverse™ includes more than 600 prebuilt enterprise AI agents along with orchestration capabilities, governance controls, observability, and enterprise integrations. Within development programs, Agentverse supports code review, testing, documentation, release readiness, and workflow automation.
Outcome-focused engineering: In referenced engagements, Hexaware has demonstrated the application of AI-powered SDLC practices using specialized AI agents covering business analysis, architecture, development, and QA activities, delivering shorter delivery cycles and improved development momentum.
In the Application Managed Services – SIs quadrant, ISG evaluated Hexaware’s approach to moving application managed services from automation-led support toward reasoning-led, agentic operations. Hexaware’s AMS portfolio covers consulting, managed services, and transformation services, including AMS strategy, application landscape assessment, multi-level support, AI-assisted service lifecycle management, and AI-accelerated knowledge management.
Hexaware’s managed services capabilities include:
Reasoning-led operations: Hexaware’s Tensai® Reasoning Ops is designed to extend AMS beyond observability and automation into AI-assisted reasoning and autonomous execution. It supports context-aware triage, decision support across support tiers, root-cause insights, and closed-loop execution while retaining human governance.
Cognitive AMS fabric: Hexaware’s cognitive AMS model builds intelligence through behavioral telemetry, dependency maps, vendor knowledge, and institutional memory. The model is designed to create an environment-level knowledge graph and reasoning engine, enabling estate-level context for incidents, changes, and root cause analysis.
Agentverse™ for AMS: With more than 600 ready-to-deploy AI agents, Agentverse supports predictive incident management, autonomous ticket resolution, intelligent observability, and dependency mapping across application estates.
Enabling AI-driven Continuous Testing and Quality Engineering
In the Continuous Testing Specialists quadrant, ISG’s assessment noted Hexaware’s approach to advancing from automation-led continuous testing services toward agentic, AI-native quality engineering. The portfolio centers on Tensai® for Autonomous Testing, Tensai® for AI assurance, GenAI for QE, and modules for UI, API, data, performance, security, and resiliency testing—forming a comprehensive autonomous software testing ecosystem.
Orchestrated testing fabric: Tensai® for Autonomous Testing delivers an integrated, end-to-end testing ecosystem across the STLC. It unifies testing personas, toolchains, and CI/CD pipelines into a single autonomous fabric that orchestrates context-aware, multi-step test workflows, advancing the maturity of continuous testing services for enterprises.
Lifecycle test agents: The platform combines LLM with proprietary vision and action models to design, execute, self-heal, and orchestrate tests. Its enterprise architecture includes over 100 domain agents, contextual intelligence, an AI Hub, unified data stores, and pre-built modules—enabling scalable autonomous software testing across diverse application landscapes.
Comprehensive AI assurance: Hexaware’s AI assurance framework provides a structured approach for testing AI solutions across model and agent quality evaluation, ethical and responsible AI, safety and security, continuous monitoring, performance validation, and regulatory compliance.
About the ISG Report
The ISG Provider Lens® AI-driven ADM Services 2026 Quadrant Report evaluates providers delivering AI-enabled application development and maintenance services in the U.S. market. The study assesses providers across six quadrants, examining how they embed AI, GenAI, agentic workflows, automation, platform engineering, governance, and quality controls across the application lifecycle.
Hexaware Named as a Leader in Application Development Projects in the ISG Provider Lens® AI-driven ADM Services September 2026 U.S. Quadrant Report
“Hexaware is advancing toward AI-native application engineering, combining its proprietary platform and structured agentic workflows to accelerate delivery, modernize legacy estates, and maintain governance across a software lifecycle.” — Maharshi Pandya, for the ISG report
Hexaware Named as a Leader in Application Managed Services – SIs in the ISG Provider Lens® AI-driven ADM Services September 2026 U.S. Quadrant Report
“Hexaware demonstrates a mature AMS approach by combining AI-first operations and governed agentic execution. Its focus on reasoning operations helps enterprises move from reactive support to more predictive and autonomous application management.” — Maharshi Pandya, for the ISG report
Hexaware Named as a Leader in Continuous Testing Specialists in the ISG Provider Lens® AI-driven ADM Services September 2026 U.S. Quadrant Report
“Hexaware differentiates its continuous testing portfolio by combining agentic AI, AI assurance and autonomous testing within the Tensai® for Autonomous Testing platform, enabling enterprises to extend AI-driven QE across STLC.” — Maharshi Pandya, for the ISG report
To learn more about Hexaware’s AI-driven application development, managed services, and quality engineering capabilities, visit our DITO services page.
