Client
The client is a leading global biopharmaceutical services organization with operations across 20 countries, with more than 20,000 employees. They needed a robust Oracle HCM cloud implementation to optimize their HR operations.
Challenge
The client struggled to maintain and optimize their HR system to meet the needs of a growing workforce. They needed a trusted partner to provide both functional and technical support to ensure smooth operations. Their existing performance management system required significant updates to align with the current performance appraisal cycle. The objectives included:
- A user-friendly feedback system with adaptable templates to suit various employee roles.
- An efficient and detailed reporting system for better performance analysis.
Solution
Hexaware worked with the client to implement a series of enhancements and optimizations using Oracle HCM cloud implementation:
- Customized performance management system: Developed advanced project assessment reports, redesigned appraisal forms, and personalized performance document screens to meet specific business requirements.
- Proof of Concept and automation: Introduced a Proof of Concept (PoC) to automate user manual creation, improving efficiency and accuracy.
- Global roll-out: Deployed a global template and implemented a reverse rating model using Oracle HCM cloud, enabling a seamless, worldwide performance management system.
Benefits
Hexaware’s strategic solution delivered significant business impact, transforming the client’s HR capabilities and streamlining global performance management processes:
- Global coverage: Performance appraisals deployed across 20+ countries simultaneously, empowering HR teams worldwide.
- Efficiency gains: 91% reduction in effort required for HR reporting, enabling more time for strategic initiatives. Full automation of user manual creation helped save significant HR effort.
- On-time and on-budget: 100% adherence to SLAs, ensuring the project was delivered within deadlines and on budget.
- System personalization: Hexaware created customized performance-related reports and rating models aligned with the client’s unique needs. Tailored application screens and performance management templates also helped meet evolving business needs.
Summary
Through Hexaware’s expertise in Oracle HCM Cloud application, the client transformed its performance management system, reducing operational complexity, improving reporting accuracy, and achieving greater alignment with business goals, ensuring excellence across their global operations.
