Hexaware Named a Leader in Artificial Intelligence for IT Operations (AIOps) and in Intelligent Business Automation in the ISG Provider Lens™ Intelligent Automation Solutions & Services 2021 UK Quadrant Report
December 16, 2021
ISG (Information Services Group) — a leading global technology research and advisory firm known for its deep industry and technology expertise and world-class research and analytical capabilities – names Hexaware a UK Leader in Artificial Intelligence for IT Operations (AIOps) and in Intelligent Business Automation in its ISG Provider Lens™ UK 2021 Quadrant Report.
According to ISG, AIOps is an Automation-as-a-Service solution that identifies the state and analyzes data across a company’s multi-cloud IT workload. AIOps provides the enterprise with real-time updates on their multi-cloud IT workloads which eventually saves money and helps prevent any issues before they arise. The demand for AIOps solutions in the UK is driven by the increasing scale and complexity of IT systems, often spanning on-premises, cloud and hybrid systems. This report evaluates IT service providers that offer proprietary AIOps solutions, platforms, and frameworks, to enable enterprises with distributed IT infrastructure observability. It also facilitates learning IT behavior under dynamic conditions and orchestrating workflows for automated corrections.
The analyst comment in the report states, “Hexaware, a Rising Star in last year’s report, marches firmly into the leader quadrant this year through its investments in Tensai®, a highly modular yet integrated platform for AI-powered automation of the enterprise IT stack.”
This Intelligent Business Automation quadrant analyses providers of information technology outsourcing or business process outsourcing services that offer proprietary automation and A.I. platforms, solutions and frameworks, along with associated benefits that help enterprises automate business activities and augment their respective capabilities workforce. These solutions supplement automation with advanced analytics and A.I. technologies such as compute vision, machine/deep learning and natural language processing (NLP) to transform enterprise business operations at scale digitally. In the UK, labour scarcity, supply chain complexity and rising costs have increased the demand for intelligent automation solutions prompting enterprises to modernize legacy set up and move to leaner, flexible operating models with hybrid workforces.
Hexaware was named a UK Leader in this category due to its unified approach to intelligent automation, its range of industry-specific point solutions and flexible engagement models. The analyst comment in the report states, “Hexaware is gaining significant market share among large and mid-sized clients in the UK It is adapting to the post-pandemic environment through automated process assessments for remote work environments and the introduction of a factory model for fast-tracking its solutions.”
Hexaware Named UK Leader in Artificial Intelligence for IT Operations (AIOps)
Hexaware Named UK Leader in Intelligent Business Automation
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