Video

Connectivity Issues

  • Nov 09, 2019
  • 1 min read

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– An employee uses a chatbot on the Enterprise Messaging platform to report a mail connectivity issue.
– The Support Chatbot Agent categorizes the complaint and logs an appropriate support ticket.
– This demonstrates end-user IT support delivered entirely through bots.
– The video shows how bots streamline first-line support ticket creation.

An employee fires up a chatbot on the Enterprise Messaging platform and connects to the Support Chatbot Agent. She complains about being unable to download mail for the past 30 minutes from the Mail Server.

The chatbot categorizes the issue as a support ticket of the appropriate type and logs a support ticket.

Watch this video to see how you can provide end-user support using bots.