Global Capability Centers (GCCs): Catalysts for Enterprise Value Creation

Enterprise leaders are witnessing a pivotal shift in the role of global capability centers (GCCs): once seen primarily as operational hubs, GCCs are fast evolving into strategic centers for innovation and value creation within global enterprises. This ongoing GCC transformation is redefining how organizations leverage their global footprint for competitive advantage.

NASSCOM’s latest expert conversation, “Rewiring Enterprise Value: The New Role of GCCs,” moderated by Kritika Murugesan (Senior Director, GCC and Talent, NASSCOM), features insights from Vijay Raghavan (Head of Business Development, BFSI, Healthcare, and Pharmaceuticals, Hexaware Technologies). In this dialogue, Vijay shares actionable strategies on:

• Turning GCCs into innovation powerhouses: Moving beyond cost optimization to deliver business outcomes through technology, agility, and a forward-thinking workforce.
• Bridging the gap between intent and execution: Making structural and mindset changes essential for GCCs to become true value creators.
• Driving real-world impact: Integrating modern technologies—AI, cloud, automation—and platforms into GCC solutions to achieve operational efficiency and accelerate business outcomes for global clients.
• Building a future-ready talent ecosystem: Embedding diversity, continuous learning, and agility to keep pace in a rapidly evolving landscape through an effective GCC workforce strategy.
• Forging strategic partnerships: Shifting from transactional relationships to collaborative models that drive joint value, IP creation, and shared success.

Watch Vijay Raghavan’s expert take in this NASSCOM video and discover how your organization can harness the next wave of enterprise value.

Learn more about Hexaware’s GCC solutions by visiting https://hexaware.com/offerings/global-capability-centers-gcc/ or contact our experts at marketing@hexaware.com for a consultation.