Customer Experience Solutions
Elevate your business with next-gen omnichannel customer experience solutions powered by gen AI.
Connect with a CX lead
The rise of digital channels and the explosion of consumer data challenge businesses in delivering exceptional customer service. Hexaware’s next-gen customer experience (CX) solutions powered by gen AI help businesses personalize interactions, automate tasks, and gain valuable data insights. We deliver human-like omnichannel contact center experiences across multiple touchpoints using intelligent virtual assistants and AI-driven chatbots. Our advanced analytics predict customer needs, ensuring swift, zero-queue interactions. With cloud-based solutions offering uninterrupted uptime, we integrate CX channels to reduce wait times, enhance customer and employee experiences, and enable customer service executives to provide accurate, faster responses.
Turn to Hexaware Customer Experience Solutions to:
Elevate customer engagement to unparalleled heights with Hexaware’s cutting-edge gen AI technology. Our customer support solutions redefine experiences. Gen AI enhances every facet of our solutions, ensuring a future-proof and technologically advanced approach to engagement.
Turn to Hexaware Customer Experience Solutions to:
Our Customer Experience Capabilities
Our CX services employ a customer satisfaction assessment framework (smile check assessment), CX tech evaluation, and CX solution design, ensuring outcomes like customer journey mapping, requirements assessment, platform evaluation, integration planning, and ROI analysis. We provide a comprehensive framework for shaping your future CX strategies.
Our gen AI-enhanced automated conversations feature intelligent virtual agents, digital multilingual bots, and an email manager. Experience human-like conversational interactions, increased self-service capabilities, improved routing, and rapid development and maintenance of bots.
We employ gen AI to assist agents with real-time translation, transcription, and analytics, ensuring enhanced efficiency, support for multiple languages, increased empathy for elevated customer experiences, and improved first contact resolution.
We optimize operations with gen AI-driven knowledge base content creation, smart tutor, and speech/text analytics. The result? Faster development of knowledge base content, reduced training duration, improved quality and compliance, and advanced analytics for enhanced stakeholder experiences.
