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Transform Shared Services into a Value Driver
Global Business Services (GBS)
Global shared services that improve cash flow, strengthen controls, and deliver better business decisions.
Global shared services that improve cash flow, strengthen controls, and deliver better business decisions.
Hexaware’s global business services power multi‑country shared services and GCC programs across finance, HR, sales, and procurement—integrating data, process, and platforms at enterprise scale.
How Shared Services Leaders Transform GBS Into a Strategic Advantage
Global business services (GBS) integrate and manage support functions as unified, outcome-driven operations. Hexaware helps organizations realize this model through advisory services, experience-led design, global transition and transformation expertise, process reengineering, AI-led automation, and continuous optimization across finance, HR, sales, and procurement.
Client Impact Series: Global Business Services (GBS)
Discover how Hexaware turns shared services into intelligent, high-performance engines by combining AI, automation, and domain expertise. See real-world examples of how enterprises achieved 60% cost and manual effort savings, faster decision-making, stronger controls, and superior stakeholder experiences.
Get a clear, future-ready GBS roadmap aligned to business priorities and stakeholder expectations. Benchmark your current state, identify risks and value levers, and define a target model with the right governance, KPIs, and service levels—ensuring your global business services strategy is pragmatic, scalable, and anchored in measurable business impact from day one.
Benefit from a smooth, low-risk transition into global business services (GBS) with rapid stabilization and strong operational control. Consolidate shared services across finance, HR, sales, and procurement with minimal disruption, ensuring continuity of service while improving consistency, compliance, and performance—so your GBS reaches steady state faster and scales with confidence.
Evolve your shared services beyond efficiency into a high-impact value engine. Unify data, platforms, automation, analytics, controls, and experience design to reimagine end-to-end processes. The result is lower friction, improved cash flow, higher productivity, and smarter decision-making—delivering outcomes such as revenue uplift, working-capital optimization, and stronger stakeholder satisfaction.
Our finance and accounting outsourcing services strengthen compliance, working capital, and business performance, covering vendor setups, invoice processing, payments, credit analysis, collections, cash application, deductions, financial close, financial planning and analysis, and treasury.
Reimagine sales processes for improved cycle times, quote-to-order conversion rate, order processing accuracy, lead conversion rate, and customer churn rate through design thinking and analytics. We specialize in item master management, quoting, pricing, order management, returns and service, credit notes, ship and debit, and warranty management.
Ensure seamless coordination, from scheduling meetings and handling confidential information to arranging travel and overseeing task progress. Our executive administration services span office logistics to event planning, streamlining organizational operations, managing calendar appointments, documents, and communication efficiently.
Underpin shared services transformation with end-to-end infrastructure, automation, enterprise app development, deployment and support, testing, and cloud, data and analytics solutions. Our solutions ensure real-time visibility, security, and scalability, while automation and agentic AI drive efficiency, proactive resolution, and innovation.
Run scalable, compliant HR operations across the employee lifecycle, from hiring, payroll compensation, and benefits administration to learning and engagement. We provide AI-based screening for top background verification firms and use sentiment and ROI analytics to improve retention, satisfaction, and performance.
Deploy automation and analytics to optimize sourcing, contract compliance, and supplier performance, while proactively managing risk and compliance. Our procurement services encompass vendor management, spend management, contract management, and tactical and strategic procurement to drive substantial savings across spend categories.
Drive demand, engagement, and brand impact through data-driven marketing operations. Our solutions span social media listening, demand generation, BTL campaign management, on-demand content, audits, and moderation. Our AI-enabled insights support personalized engagement, faster execution, and better ROI across channels.
Extend your enterprise services with best-in-class bolt-on solutions spanning AP, controls, spend analytics, credit, collections, cash application, reconciliations, FP&A, treasury, HCM, and industry-specific solutions like airline revenue accounting.
Our process automation suite comprises OCR, RPA, NLP, GenAI-led solutions, and low-/no-code platforms for data extraction, contract and proposal authoring, query management, reporting, and digital assistants across functions.
Strengthen governance across enterprise services with embedded controls. Detect duplicate and fraudulent AP transactions, screen vendors proactively, reconcile statements, identify non-compliant T&E claims, and reduce revenue leakage and disputes.
Achieve end-to-end GBS transformation by unifying data, processes, digital, controls, insights, and experience across finance, sales, HR, and procurement, through reengineering, automation, analytics, and experience design.
Automate and orchestrate complex processes with agentic AI. Intelligent agents handle invoicing, fraud detection, collections, and working capital optimization in finance; onboarding and lifecycle queries in HR; and cost optimization in procurement.
Rajul Nagi
Leader
Ramya Kannan
Expert
AI-native Contact Centers
Transform contact centers with Hexaware’s Agentverse™ for CX. Leverage AI agents to deliver autonomous, scalable support, cut costs, expedite resolutions, and elevate experiences.
Content and Marketing Ops
Hexaware’s Marketing Operations solution streamlines campaigns, boosts lead gen, and optimizes spend using data-driven strategies and advanced analytics.
Customer Experience
Simplify AI and amplify CX. Harness the power of GenAI and agentic AI for adaptive, personalized, and autonomous experiences while empowering teams and modernizing ops.
Intelligent Process Automation
Hexaware’s Intelligent Process Automation boosts efficiency, and reduces errors by automating tasks, enabling the workforce to focus on high-value initiatives.
Global business services modernize shared service operations by centralizing and standardizing processes across functions like finance, HR, and procurement. This approach leverages automation, domain expertise, and digital tools to streamline workflows, reduce manual effort, and improve compliance. Enterprises benefit from unified governance, faster cycle times, and the ability to adapt quickly to changing business needs through continuous process improvement.
Enterprises transform finance and HR operations by embedding AI-driven automation into core processes. Platforms like Agentverse™, with hundreds of AI agents, automate tasks such as reconciliations, regulatory workflows, and HR service requests. This reduces manual intervention, accelerates resolutions, and enhances accuracy, enabling teams to focus on higher-value activities while maintaining measurable improvements in service quality and efficiency.
Organizations achieve scalability by centralizing end-to-end processes and leveraging a global delivery model that combines onshore, nearshore, and offshore teams. Automation and process optimization eliminate inefficiencies, allowing support functions to expand without proportional increases in cost. This model ensures predictable expenses and continuous coverage, even as business volumes grow or requirements shift.
Enterprises can transition to a global business services model with minimal disruption by following a structured migration methodology. This includes comprehensive assessments, stakeholder mapping, and readiness analysis to identify risks and dependencies. Dedicated transition teams and robust governance frameworks ensure that regional operations continue smoothly while new processes and technologies are integrated.
Data and analytics give enterprises end-to-end visibility into GBS performance, enabling continuous improvement. Operational data is used to identify bottlenecks, track service levels, and measure outcomes across functions. Advanced analytics supports forecasting, exception handling, and decision-making, turning shared services into a source of actionable business insights rather than just operational reporting.
Enterprises choose Hexaware because its approach goes beyond labor arbitrage, focusing on end-to-end process transformation through intelligent automation, AI-led automation, continuous optimization, and deep domain expertise. Hexaware’s model delivers measurable cost reduction and CSAT improvements while acting as an extension of client teams, rather than a transactional service provider.
Transform Shared Services into a Value Driver