Global Business Services (GBS) 2.0
Shared services reimagined with Hexaware’s omni-transformation framework guiding you towards GBS 2.0
Connect with a GBS lead
In today's dynamic business environment, merely outsourcing shared services isn't enough. Hexaware's global business services 2.0 solutions go beyond cost savings, leveraging expert advisory to help you transition and transform shared service centers (SSCs). Our seamless delivery ensures rapid stabilization across functions like finance and HR. We don't stop there. Our 360-degree transformation integrates data, process automation, AI, and analytics to drive results in areas like finance, sales, and procurement. This omni-transformation approach delivers a comprehensive solution tailored to your unique needs.
Turn to Our Global Business Services 2.0 Solutions to:
Tap into our extensive experience in setting up, transitioning, and transforming shared service centers (SSCs). We provide comprehensive GBS advisory services, starting with a thorough assessment and benchmarking of your current operations and transformation readiness. We guide you every step of the way, from designing your future GBS to continuous monitoring and improvement. Our comprehensive approach covers everything: the target global business services model, SLAs, metrics, transformation, reporting, analytics, outcome programs, and business case creation.
Count on us to assist in establishing and managing global business services (GBS) across organizational functions seamlessly. With a focus on noise-free transitions and process consolidation, we facilitate rapid stabilization and steady-state operations across various enterprise functions such as finance, sales operations, human resources, and procurement. Our comprehensive approach includes process mapping, SOP creation, and process mining, while our engagement models with clients encompass global sourcing, carve-outs, build-operate-transform-transfer (BOTT), and joint ventures. We ensure alignment with your existing GBS/SSCs through flexible outsourcing models, fostering a harmonious journey towards operational excellence.
With deep domain expertise and partnerships with best-in-class solution providers, our global business services strategy drives impactful, tailored transformation across finance, sales, human resources, and procurement for global clients. Our approach surpasses traditional digital and automation levers by integrating data management, bolt-on platforms, process automation, control solutions, analytics, and experience management solutions.
Turn to Our Global Business Services 2.0 Solutions to:
Our Global Business Services (GBS) 2.0 Capabilities
Our extensive experience covers the full spectrum of finance and accounting services including vendor setups, invoice processing, payments, credit analysis, collections, cash application, deductions, financial close, financial planning and analysis, and treasury. As your trusted partner for finance outsourcing and transformation, we leverage 360–degree transformation, advanced analytics, and reporting to drive improvements across your bottom line, top line, liquidity, working capital, controls, and compliance.
Our comprehensive range of HR outsourcing services spans the entire value chain, including employee data management, talent acquisition, compensation and benefits administration, payroll processing, learning management, and employee engagement services. With significant experience in background verification, we support some of the largest background verification companies in the world. Through the application of sophisticated transformation levers and advanced analytics within HR processes, we facilitate substantial enhancements in critical HR performance indicators, including employee satisfaction indices, turnover rates, and retention metrics.
Our sales operations expertise includes item master management, quoting, pricing, order management, sales returns, sales service, credit notes, ship and debit, and warranty management. Our targeted transformation and analytics services drive significant improvements in sales operations metrics, including sales cycle time reduction, quote-to-order conversion rate, order processing accuracy, lead conversion rate, and customer churn rate.
Our procurement services encompass vendor management, spend management, contract management, and tactical and strategic procurement, including policy design and category management, to drive substantial savings across spend categories. Leveraging transformation solutions and comprehensive spend analytics, we deliver improvements in procurement metrics such as procurement cycle time, contract compliance rates, supplier performance, and cost reduction.
Our executive administration services streamline organizational operations, managing calendar appointments, documents, and communication efficiently. We ensure seamless coordination, from scheduling meetings and handling confidential information to arranging travel and overseeing task progress. With expertise in event planning and office logistics, we support organizations with a comprehensive suite of outsourcing solutions tailored to their specific administration needs.
Tools, Accelerators, and Operational Strategies
Bolt-on Platforms
Our comprehensive range of bolt-on solutions spans the entire enterprise service value chain, including automated vendor invoice processing, accounts payable (AP) controls, spend analytics; automated credit analysis, collections, cash application, deductions management, account reconciliations, journal entries; consolidation, variance analysis, financial planning and analysis, treasury, human capital management, and industry-specific solutions like airline revenue accounting. We engage with best-in-class providers and possess expertise in deploying a gamut of bolt-on solutions from major ERP vendors.
Process Automation and AI/Gen AI Solutions
Our process automation suite comprises OCR, RPA NLP, and gen AI-led solutions. We excel in creating custom solutions leveraging best-in-class low or no-code platforms like MS PowerApps and Appian. We have deployed hundreds of bots across various functions, including automated reporting, payment proposals, and cash applications. Our gen AI-led solutions include automated data extraction, catalog creation, automated contract and proposal authoring, query management, management reporting packs, resume screening and job description creation, and digital assistants.
Control and Risk Management Solutions
Our control solutions ensure robust oversight across enterprise services, balancing process automation with stringent controls. This includes AP controls for identifying duplicates and fraud, proactive vendor screening, and statement reconciliation. Our travel and expenses (T&E) solutions meticulously scan expenses to detect potential duplicate, non-compliant, and fraudulent claims. Our deductions analytics solution is designed to minimize revenue leakages by identifying illegitimate deductions and disputes.
Omni-transformation framework for GBS
Our omni-transformation framework revolutionizes enterprise functions by integrating data, process, digital, controls, insights, and experience for a 360-degree makeover. Specializing in finance, sales, HR, and procurement, it combines data management, process reengineering, automation, analytics and experience management for impactful results, going beyond traditional methods.
Case Studies
Global Business Services (GBS) Team Leaders
Vishal Sinha
Global Business Services Leader
Ramya Kanan
Global Business Services Expert
Shyam Sunder
Global Business Services Expert
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