Business Process Services Insurance Case Study Enabling Intelligent Automation CoE for a leading European Insurance Provider Hexaware’s helped a leading European insurance provider bring in automation to enhance their customer and employee experience massively and streamline business operations. Leveraging our experience in process automation, we developed a Center of Excellence that has been critical in automation adoption at an enterprise level. Being the sole automation partner of choice, we have over 11 BOTs live in the customer environment and another 15 in the pipeline. Key benefits delivered to the client are: Reduced processing time by 96% Process quality scores stood at 98.9% 100% process standardization and automation