Hexaware Named a Leader in the 2020 ISG Provider Lens™ Quadrant Report for Digital Business – Solutions & Service Partners

December 9, 2020


New York, 8th December 2020

ISG (Information Services Group) — a leading global technology research and advisory firm known for its deep industry and technology expertise and world-class research and analytical capabilities — named Hexaware a Leader in the 2020 ISG Provider Lens™ Digital Business – Solutions & Services Partners Quadrant Report for the US.

Hexaware is a Leader in the Digital Product Lifecycle Services quadrant for the US that assesses service provider’s capability to conceptualize, design, prototype, develop, deploy and manage the digital experience for clients and analyzes their relative position among peers to deliver with speed and quality at scale.

Strongly validating its expertise and customer success in experience transformation, Hexaware has been named a Leader in the Digital Customer Experience Services quadrants for the US.

Speaking on the achievement, Sandeep Dhar, President, Customer Experience Transformation, Hexaware, said, “The mission for enabling our clients to create exceptional experiences for their customers began less than three years ago. Significant investments were made in building our Interactive and Engage 360 practices and in the acquisition of Mobiquity. The result is a team that brings together an integrated offering of strategy, design, creative and engineering. This recognition by ISG is a testimony to the impact we are making in driving the digital transformation of enterprises to create and consistently deliver awesome customer experiences.”

Hexaware remains committed to augmenting its performance capabilities in the customer experience domain. The company is expected to further strengthen its global presence as the significance of interactions and engagement as key elements in building commercial cadence increases.

For more information on Hexaware’s Customer Experience Transformation services, visit Transform Customer Experience®

For detailed information on Hexaware’s performance in 2020 ISG Provider Lens™ Quadrant Report for Digital Business – Solutions & Service Partners, download the full version here

About ISG

ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to approximately 700 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services including automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006 and based in Stamford, Conn., ISG employs approximately 1,300 digital-ready professionals operating in more than 20 countries—a global team known for its innovative thinking, market influence, deep industry and technology expertise, and world-class research and analytical capabilities based on the industry’s most comprehensive marketplace data. For more information, visit www.isg-one.com.

About Hexaware

Hexaware is the fastest growing next-generation provider of IT, BPO and Consulting Services. Our focus lies on taking a leadership position in helping our clients attain customer intimacy as their competitive advantage. Our digital offerings have helped our clients achieve operational excellence and customer delight by ‘Powering Human-Machine Collaboration.’ We are now on a journey of metamorphosing the experiences of our customers’ customers by leveraging our industry-leading delivery and execution model, built around the strategy— ‘Automate Everything, Cloudify Everything, Transform Customer Experiences.’

We serve customers in Banking, Financial Services, Capital Markets, Healthcare, Insurance, Manufacturing, Retail, Education, Telecom, Hi-Tech & Professional Services (Tax, Audit, Accounting and Legal), Travel, Transportation and Logistics. We deliver highly evolved services in Rapid Application prototyping, development and deployment; Build, Migrate and Run Cloud solutions; Automation-based Application support; Enterprise Solutions for digitizing the back-office; Customer Experience Transformation; Business Intelligence & Analytics; Digital Assurance (Testing); Infrastructure Management Services; and Business Process Services.

Hexaware services customers in over two dozen languages, from every major time zone and every major regulatory zone. Our goal is to be the first IT services company in the world to have a 50% digital workforce.

Learn more about Hexaware at https://www.hexaware.com

Safe Harbor Statement:

Certain statements in this press release concerning our future growth prospects are forward-looking statements, which involve a number of risks, and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Hexaware has made strategic investments, withdrawal of governmental fiscal incentives, political instability, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry.

For more information contact:
Sreedatri Chatterjee
Hexaware Technologies Limited
Tel: +91 900 426 3405
E-mail: sreedatric@hexaware.com