Move From Pilots to Production with Hexaware AgentVerse: AI Agent Platform

Coordinate specialist agents (retrievers, planners, tool users) with policy-aware routing and shared context, so work moves smoothly from question to action.

Set clear bounds for what agents can do and watch how they perform in real time. You’ll spot issues fast, troubleshoot confidently, and keep quality steady.

Pull the right facts from knowledge bases, documents, and data stores at the moment of need—so responses are grounded, current, and policy-accurate.

Map access to roles and policies, not individual hacks. Keep the right people and agents on the right data and tools, with policy enforcement built in.

Insert experts at sensitive steps and exceptions. Agents handle the busywork; humans apply judgment where it matters.

Measure what counts—accuracy, cycle time, CSAT, AHT, and savings—so you can prove value and prioritize the next use case with data.

Plug into CRM, ITSM, knowledge, data platforms, and comms tools quickly. Agents don’t just answer—they take action in your systems.

Keep full event logs and decision traces for every run. It’s easy to review what happened, why, and who approved it

Apply redaction, data-minimization, and safe tool-use policies by default. Stay aligned to enterprise standards without slowing teams down.

Use offline tests and in-flow feedback to tune prompts, tools, and policies. Performance gets better the more you run.