ANNOUNCEMENT

Hexaware Positioned as a Visionary in the 2026 Gartner® Magic Quadrant™ for Custom Software Development Services

Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates. Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.

Case Study

Data to Decision: AI for Customer Engagement for a Global Corporate Payments Company

Our case study is a showcase of AI-powered customer engagement for payments. Businesses are harnessing data and AI to reinvent customer engagement strategies, leading to improved customer retention.

Our client, a global leader in corporate payments, faced the challenge of understanding why users disengaged from their platform. With AI-driven customer engagement insights, they could identify patterns in user behavior and develop targeted campaigns to retain customers and rebrand their digital experience.

Transforming Customer Data into Insights

For a boost to AI analytics, we drove data migration from on-premises systems to the AWS cloud. This transition allowed them to leverage AWS AI data analytics, providing real-time insights into customer behavior. Our AI model predicted customer churn, identified at-risk users, and pinpointed factors contributing to attrition, and improving customer retention with AI.

Achieving Success with AWS Cloud for AI

This case study showcases the transformative power of AI in customer engagement, setting a new benchmark for innovation for corporate payments.

Our AWS solution brought significant benefits to our client. With faster data processing and improved storage efficiency, they reduced costs and enhanced their data infrastructure. Read more about it: Download today!

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