Hexaware has been recognized as a notable provider in The Business Process Outsourcing Services Landscape, Q2 2026, by Forrester Research, Inc., which provides an overview of 31 BPO service providers.
An independent research firm’s latest landscape examines how business process outsourcing is shifting from labor arbitrage to AI-powered, outcome-led delivery.
Hexaware has been recognized as a notable provider in The Business Process Outsourcing Services Landscape, Q2 2026, Forrester Research, Inc., June 2026. The report, from Forrester, a leading global research and continuous guidance firm, provides an overview of 31 providers across the business process outsourcing (BPO) services market.
A Market In Transition
According to the report, the BPO services market has matured from labor-based execution toward technology- and AI-enabled operations that support both transformation and run-state delivery. In Forrester’s words, “BPO service providers are evolving from cost-optimization partners into AI-powered transformation engines for enterprise operations.”
The research describes providers embedding agentic and AI capabilities directly into how work gets done, applying deep domain expertise, and increasingly taking accountability for measurable business outcomes rather than simply supplying headcount. It points to a shift in commercial models away from effort-only constructs toward outcome-based, gain-share, and hybrid approaches as AI reduces reliance on labor.
Why It Matters To The Enterprises We Serve
These themes mirror what we hear from our own customers. Enterprises no longer want operations simply run more cheaply; they want them run more intelligently—with AI woven into everyday execution, governed and auditable by design, and tied to results that leaders can measure. Our focus on orchestrating human expertise alongside AI agents is built for exactly this moment, helping organizations modernize front- and back-office operations while keeping people in the loop where judgment matters most.
We’re proud to be included among the providers in this landscape, and we see the recognition as validation of the direction we’ve set for AI-led operations transformation.
To learn more about our Business Process Outsourcing services, click here.
About The Report
The Business Process Outsourcing Services Landscape, Q2 2026, Forrester Research, Inc., June 2026.
Objectivity statement
Forrester does not endorse any company, product, brand, or service included in its research publications and does not advise any person to select the products or services of any company or brand based on the ratings included in such publications. Information is based on the best available resources. Opinions reflect judgment at the time and are subject to change. This report is part of a broader collection of Forrester resources, including interactive models, frameworks, tools, data, and access to analyst guidance. For more information, read about Forrester’s objectivity here.
