Hexaware named US Rising Star, Digital Operations in the ISG Provider Lens™ Contact Center — Customer Experience Services Study
October 12, 2020
ISG (Information Services Group) — a leading global technology research and advisory firm known for its deep industry and technology expertise and world-class research and analytical capabilities — named Hexaware a US Rising Star for Digital Operations in its ISG Provider Lens™ report on Contact Center — Customer Experience Services.
ISG Provider Lens™ Quadrant measures service provider capability based on the key tenets of contact center operations, such as end-to-end contact center services, talent development and management, global landscape and the ability to provide onshore, nearshore and offshore services. Digital technology offerings such as automation, AI/ML, analytics services, omnichannel, work-from-home solutions, security and compliance are also considered a part of this quadrant evaluation.
“Hexaware has been rapidly evolving and expanding its presence in the U.S. contact center market for delivering enhanced customer experience management services to its clients. Going by its defined strategy of “automate, cloudify and transform CX”, Hexaware has always taken the automate-first approach to bring in higher efficiencies and productivity gains and deliver an enhanced customer experience.”