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Hexaware Named Leader, Automation Embracer and CX Evangelists Archetypes, in the ISG Provider Lens™ Contact Center — Customer Experience Services Study

October 12, 2020

ISG (Information Services Group) — a leading global technology research and advisory firm known for its deep industry and technology expertise and world-class research and analytical capabilities — named Hexaware a Leader in the Automation Embracer and CX Evangelists Archetypes in the ISG Provider Lens™ report on Contact Center — Customer Experience Services.

The ISG Provider Lens™ Archetype report summarizes the relative capabilities of 21 contact center providers service providers and their abilities to address the requirements of three typical, frequently encountered categories of enterprise buyers (archetypes). Each archetype represents a unique set of business and technological needs and challenges.

Hexaware Named Leader in Automation Embracer Archetype in the ISG Provider Lens™ Contact Center — Customer Experience Services Study

“One of Hexaware’s key strategies is to ‘AUTOMATE EVERYTHING‘, and the company implements automation in almost every client engagement. With the recent acquisition of Mobiquity, Hexaware has added digital consulting to its portfolio to help transform back office and front office services.”

 

Hexaware Named Leader in CX Evangelist Archetype in the ISG Provider Lens™ Contact Center — Customer Experience Services Study

With more than 3,500 employees serving clients in multiple geographies, Hexaware is an emerging player in this space. Leveraging synergies from its Mobiquity acquisition and partnership ecosystem, the firm has been actively showcasing its capabilities and implementing design thinking in its deployments to transform the customer experience.