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Hexaware Named a Rising Star in the ISG Provider Lens™ Customer Experience Services 2023 Global Quadrant Report

September 14, 2023

Information Services Group (ISG), a renowned research and advisory firm known for its industry expertise, has named Hexaware a Rising Star in Social Media CX Services and Intelligent CX (AI & Analytics) in the ISG Provider Lens™ Customer Experience Services 2023 Global Quadrant Report.

The remarkable growth of customer experience (CX) services in recent years underscores their increasing significance in winning and retaining customers through exceptional experiences. Delivering superior CX demands a delicate balance between human expertise and technology. Enterprises depend on CX service providers to comprehend evolving customer expectations, assess digital maturity comprehensively, implement best practices, and grasp industry intricacies, resulting in tailored solutions that facilitate swift go-to-market strategies.

We’ve been named a Rising Star in Intelligent CX (AI & Analytics) due to our focus on self-service through Generative AI and the expansion of our team of automation consultants. The ISG report also mentions our proprietary solutions and collaborative go-to-market strategies for partner solutions.  

For the Social Media CX Services quadrant, the report acknowledges our well-crafted trust and safety approach and our commitment to consistently enhancing the social media command center. The report also highlights our active engagement with our partner ecosystem to deliver top-notch social media CX services.

 

Hexaware Named a Rising Star in Intelligent CX (AI & Analytics) in the ISG Provider Lens™ Customer Experience Services 2023 Global Quadrant Report

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“Hexaware has always taken an automation-first approach and used it to make remarkable progress in building its AI and analytics capabilities and gradually expanding its related proprietary solutions.”
— Namratha Dharshan    

 

Hexaware Named a Rising Star in Social Media CX Services in the ISG Provider Lens™ Customer Experience Services 2023 Global Quadrant Report

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“Hexaware’s steady improvement of its social media CX services portfolio, demonstration of successful case studies, and notable growth in this space positions it as a Rising Star.” 
— Namratha Dharshan

 

To learn more about Hexaware’s CX Services, click here.