Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
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Hexaware Named a Leader in the ISG Provider Lens® ServiceNow Ecosystem Partners 2026 U.S. Quadrant Report
Most ServiceNow partners deploy AI agents. Few can govern them at scale. Learn how Hexaware gained ISG recognition across three quadrants through its AI control tower.
April 28, 2026
5 min read
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Hexaware has been recognized as a Leader in three key quadrants—ServiceNow Consulting and Implementation Services (Professional Services), ServiceNow Managed Services, and Innovation on ServiceNow—in the ISG Provider Lens® ServiceNow Ecosystem Partners 2026 U.S. Quadrant Report. The recognition underscores Hexaware’s comprehensive capabilities in helping US enterprises design, implement, manage, and innovate on the ServiceNow platform through AI-governed delivery models.
The global technology research firm Information Services Group (ISG) highlighted Hexaware’s consulting-led approach, its proprietary platform observability tools, and its AI control tower governance framework as key differentiators across the ServiceNow lifecycle. Hexaware’s practice reports over 3,500 ServiceNow certifications, including six certified technical architects, and holds Elite and Top 25 global partner status.
This recognition reflects Hexaware’s growing strength in operationalizing agentic AI and GenAI on the ServiceNow innovation platform, with its Tensai® agentic mesh and benchmarking framework providing a structured approach to deploying composite agents while preserving auditability and governance.
Hexaware’s core competencies include:
AI control tower governance: Hexaware’s AI control tower serves as a governance layer for multi-model AI, designed to supervise model usage, lineage, and ROI in production environments. Hexaware has developed over 560 AI agents across use cases, alongside more than 100 Now Assist skills, over 25 AI workflows, and several AI agents aligned to ServiceNow platform features.
Consulting-led design and implementation: Hexaware’s ServiceNow consulting services begin with process, platform, and strategy assessments and extend through target architecture, OOTB/bespoke builds, AppDev/CoE enablement, and DevOps-style delivery. Its structured ServiceNow implementation services approach is designed to preserve the upgrade discipline from the first release, addressing US enterprise demand for agentic GRC and identity control.
Platform observability and diagnostics: Hexaware deploys its proprietary observability tools to assess configuration, customization, and integration health with prioritized remediations.
Delivering Scalable, Governed Managed Services
Hexaware’s managed services offering combines platform operations, enhancements, and governed automation under a single operating model, enabling around-the-clock operations and change velocity. ISG noted that Hexaware’s proprietary solutions helped organizations in “…converting ServiceNow estates into automation-led run operations with measurable gains in MTTR, effort, and stability.”
Driving Innovation on the ServiceNow Platform
Hexaware’s position as a Leader in Innovation on ServiceNow is further supported by:
Agentic AI operationalization: Through its Tensai® agentic mesh and benchmarking framework, Hexaware operationalizes agentic AI on ServiceNow with guardrails enforcing lineage, risk, and ROI. The approach is designed to orchestrate composite agents without bypassing approval frameworks.
Insurance-grade App Engine assets: Hexaware has developed purpose-built applications, which expedite Creator/App Engine builds and demonstrate the company’s capacity for domain-specific innovation on the platform.
Integrated RiskOps and SecOps expansion: Through its CyberSolve acquisition, Hexaware extends service delivery into IRM, SecOps, and TPRM, aligning risk and compliance with day-to-day operations. Case evidence indicates that customers are expanding from core service operations into SecOps, business continuity management, and enterprise architecture as platform maturity advances.
Experience Centers and Innovation Labs: Hexaware has invested in ServiceNow Experience Centers and Innovation Labs to offer customers hands-on immersion in the platform, facilitating proof-of-concept development and prototyping of advanced agentic AI and GenAI workflows. These labs serve as environments where client teams can explore and pilot new ServiceNow automation solutions, driving cocreation and accelerated adoption.
About the ISG Report
The ISG Provider Lens® ServiceNow Ecosystem Partners 2026 U.S. Quadrant Report evaluates a cross-section of service providers across multiple categories, distinguishing those with demonstrated capabilities to deliver end-to-end ServiceNow consulting, implementation, managed services, and innovation solutions aligned with enterprise needs.
Hexaware Named a Leader in Innovation on ServiceNow in the ISG Provider Lens® ServiceNow Ecosystem Partners 2026 U.S. Quadrant Report
“Hexaware’s ServiceNow practice takes the GenAI and agentic AI development platforms into clients’ real-world business processes. It focuses on delivering a unified, transparent process-innovation experience across autonomous workflows.” — Tapati Bandopadhyay, Author of the ISG report
Hexaware Named a Leader in ServiceNow Managed Services in the ISG Provider Lens® ServiceNow Ecosystem Partners 2026 U.S. Quadrant Report
“Hexaware fuses Hexaware Platform Inspector(HPI) and Armor diagnostics with AI Control Tower governance, converting ServiceNow estates into automation led run operations with measurable gains in MTTR, effort and stability”— Tapati Bandopadhyay, Author of the ISG report
Hexaware Named a Leader in ServiceNow Consulting and Implementation Services (Professional Services) in the ISG Provider Lens® ServiceNow Ecosystem Partners 2026 U.S. Quadrant Report
“Hexaware combines consulting led design with AI Control Tower governance and insurance App Engine assets, helping U.S. enterprises implement faster while preserving auditability and upgrade discipline” — Tapati Bandopadhyay, Author of the ISG report
To explore Hexaware’s AIOps and enterprise automation solutions, visit our digital workplace page.
