Gartner, Magic Quadrant for Custom Software Development Services, By Jaideep Thyagarajan, Ryan McKinney, Nathan Davie, 7 October 2026. Gartner and Magic Quadrant are trademarks of Gartner, Inc. and/or its affiliates.
Gartner does not endorse any company, vendor, product or service depicted in its publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner publications consist of the opinions of Gartner’s business and technology insights organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this publication, including any warranties of merchantability or fitness for a particular purpose. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Hexaware.
News
Hexaware Named a Leader in the ISG Provider Lens® Future of Work Services 2025 U.S. Quadrant Report
October 15, 2025
3 min read
Share on
Hexaware has been recognized as a Leader in a quadrant in the ISG Provider Lens® Future of Work Services 2025 report, showcasing its strength in managed end-user technology services for midmarket clients in the US. The global technology research firm Information Services Group (ISG) highlighted Hexaware’s modern device management, zero-touch provisioning, and integrated ITSM, which ensure seamless onboarding and proactive endpoint health monitoring.
This recognition aligns with Hexaware’s established capabilities in device lifecycle services, which include procurement, provisioning, support, and secure disposal.
Flexible Midmarket-focused Delivery Model
Hexaware’s end-to-end automation delivery capability is anchored in its proprietary Tensai® platform. The Tensai suite powers predictive auto-healing, multilingual virtual assistants, and sentiment analytics. These tools reduce ticket volumes, accelerate resolution, and enhance employee satisfaction, especially valuable for midmarket clients seeking scalable and cost-efficient automation.
Recognizing Hexaware’s capabilities, ISG stated its “modular, midmarket-focused delivery model is backed by its modular offerings and flexible pricing.”
Strengthening the Ecosystem with Strategic Investments
Hexaware’s position as a leading provider of automation solutions is also backed by:
Powerful Partnerships: Hexaware collaborates with industry giants like Microsoft, ServiceNow, and OEMs to build a robust and future-ready ecosystem.
Focused Innovation: Heavy investments in GenAI, cloud computing, and IoT fuel cutting-edge solutions that keep Hexaware at the forefront of technology.
Global Excellence: With innovation labs, a dedicated GenAI Center of Excellence, and a worldwide delivery network, Hexaware delivers consistent, high-quality service across regions.
Trusted Partner for Enterprise Transformation Guidance
With a service portfolio covering automation, cloud-native platforms, and experience-centric delivery, Hexaware’s services closely align with clients’ hybrid work, sustainability, and digital transformation goals. As a leading automation services provider, Hexaware helps clients gain agility, cost control, and vertical-specific solutions.
The ISG report noted: “Hexaware has made notable advancements in its managed end-user technology and EUC services in the U.S.”
About the ISG Report
The ISG Provider Lens®Future of Work Services2025 report evaluates a cross-section of global vendors across six categories, distinguishing those with proven capabilities to deliver end-to-end workplace automation solutions that align with business needs.
Hexaware Named a Leader in Managed End-user Technology Services – Midmarket in the ISG Provider Lens® 2025 Future of Work Services U.S. Quadrant Report
“Hexaware brings agility and intelligence to digital workplace transformation through its… Tensai® platforms, offering full-spectrum device lifecycle management, predictive automation and multilingual virtual assistants. Its modular, midmarket-focused delivery model is backed by its modular offerings and flexible pricing. It strengthens its ecosystem through strategic partnerships while investing deeply in GenAI and other emerging technologies.” — Bruce Guptill, Lead Analyst for the ISG study
