Hexaware Named a Leader in the ISG Provider Lens® Agentic AI Services 2026 Global Quadrant Report

Information Services Group (ISG), a technology research and advisory firm, has recognized Hexaware as a Leader in Agentic AI Development and Deployment Services — Midsize in the ISG Provider Lens® Agentic AI Services 2026 – Global Quadrant report.

ISG placed 16 providers in the Leader position in this quadrant, among them Persistent Systems, Virtusa, EXL, Sutherland, Ascendion, Apexon, Brillio, and Softtek.

ISG describes Hexaware’s agentic AI portfolio as being built around Agentverse™, a customer-deployed foundation and lifecycle environment spanning agent development, testing, and operations. It combines reusable agent libraries, workflow construction, enterprise integration and model choice, with a strategic direction that favors governed, customer-owned agent environments operating across heterogeneous cloud and model estates.

Report highlights

• Enterprise integration fabric: agent workflows combine APIs, tools, credentials and external application agents within a common orchestration model, across multiple clouds, model families and agent frameworks.
• Governed agent lifecycle: delivery runs through development, review, testing, deployment, and runtime operations, with Agentverse™ connecting workflow design to registries, probabilistic evaluation, tracing, and monitoring.
• Operational agent control: runtime observability covers workflow status, traces, model usage, infrastructure consumption, health and cost, shared according to enterprise roles.

 “Hexaware approaches agentic AI as a governed engineering discipline, combining observability and multi-platform integration to move agent-based systems from experimentation into controlled production.” — Gowtham Kumar Sampath, ISG 

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