Digital Transformation

Air Cargo, Sea Cargo, Port operation and Shipping companies are focusing more on their customers’ journeys and their experiences while doing business with them. Customer Experiences Transformation plays an important role in the way the applications interact with customers throughout their journey. There is a growing demand to develop agile solutions that digitally transform the transportation processes.

Our Service Offerings

Hexaware offers its Design Thinking Experience First Framework, Automate EverythingTM & customized approach to enhance customer experience, along with providing a more innovative & forward-looking business vision for advancing business prospects of transportation companies. This is done by leveraging Hexaware’s platforms and technologies across business functions, applications, and infrastructure. Through this, your company would no doubt be able to leapfrog & provide a more enriched & engaging customer experience while minimizing the time to market, improving operational efficiencies, intimacy, and advocacy.

Customer Experience First

  • Air Cargo portal development to enhance customer experience
  • Experience First Strategy
  • Digital Capabilities Benchmarking
  • Fleet Monitoring & Tracking applications
  • Mobile applications
  • IT Strategy & Consulting
  • Enterprise Data Strategy / Governance / Consulting
  • Digital Self-Service tools & apps to provide instant information & services including Social Messenger Apps

Engineering Transformation

  • Digital Marketing and Booking Platforms
  • IoT based Fleet tracking
  • Chatbots & Voice bots for Customer Services
  • Real-Time communication, notification & status reporting over Apps through API & Web-service led data exchange

Continuous Experience Delivery

  • Messaging and Omni-channel apps
  • Improving customer services through CRM applications
  • Marketing Analytics and Measurement Services
  • 24*7 availability of Digital Innovation

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